Retail Sales Assistant – Career Change.
Full-time, Permanent.

Red Dot Commercial are currently looking for X5 Retail Sales Assistants who are looking for a career change to work on behalf of a leading breakdown company in the Stretford area. The start date for this role is this month, and final interviews are being held NOW. This is an exciting opportunity to unlock a new career in an industry that offers genuine and uncapped progression opportunities. There is no cold calling or outbound calls/sales involved in this role, so it is perfect for people who are new to contact centre work or for people who love customer service!

Sound interesting? Apply NOW for an immediate response from our recruitment team.

This is an office-based role – please do not apply if you are looking for a Work From Home position.

What will your career change involve as a Retail Sales Assistant?

You will be handling inbound calls from existing customers on behalf of a leading breakdown and insurance company; assisting with account queries, insurance policies and helping customers renew their breakdown policies. Your duties will include:

  • Managing your own inbound calls in a timely manner.
  • Following structured scripts and criteria when handling various breakdown transactions.
  • Identifying customers’ needs and demonstrate effective problem-solving techniques.
  • Keep up to date with policies and products through our digital system and email communications.
  • Working towards Key Performance Indicators (KPIs) in order to earn your monthly bonuses!
  • Seizing opportunities to up-sell various insurance/breakdown-based products when they arise.
  • Building growing and sustainable relationships with our client’s customer base by engaging conversation and going the extra mile.
  • Keeping records and up-to-date logs of your conversations and sales on our contact centre database system.

Salary: Between £19,094 – £19,760 plus bonuses up to £400 per month.
Working Hours: 40 hours per week, rotational shift pattern between 8am – 8pm Monday-Sunday (Rota minimum of 3 weeks in advance).

Retail Sales Assistant Requirements:

  • Minimum 6 months customer service experience
  • Good tenure in previous roles
  • Clear DBS Check – No unspent convictions.
  • Live within a reasonable commute from the office in Stretford (M32).

Benefits of the role for Retail Sales Assistants:

  • Fortnightly pay
  • 28 days holiday
  • Discounted breakdown products
  • Excellent progression opportunities into Team Leader/Training/HR & Recruitment roles
  • Defined career pathway – 85% of our client’s managers are home grown.
  • Company medical, dental and childcare packages
  • Free onsite parking
  • Monthly incentives

If you are a Retail Sales Assistant (or have another customer service background) and you are interested in a career change. Look no further! Click apply now and we will be in touch with you.