My client is seeking a Gateway Customer Service Officer.
The purpose of this position is to provide a customer focussed service to meet the housing needs of customers who are threatened with homelessness or who are homeless.
The position will interview customers face to face to provide housing advice;
assistance and support to prevent homelessness were possible.
The position will be responsible for the maintenance of the Personalised Housing Plans when customers are interviewed or receive housing advice, assistance and support over the telephone or via all electronic modes of communication.
The position will assess the customers housing needs and provide housing solutions to meet the customers housing needs.
To serve as the first point of contact for all customers with housing needs adopting the council’s fairer future principles and a win-win approach in assisting such clients.
This position is fundamental to the provision of services to vulnerable customers who may approach the council for assistance through the Children’s Act, the Care Act, and all relevant housing legislation including the Homelessness Reduction Act 2017.
If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.
