Housing Management Assistant2024-04-19T12:07:08+01:00
Unfortunately, this job is no longer available; however, we may have many other great Jobseeker Description career opportunities in Southampton, England, UK on our
job board. Alternatively,
click here if you'd like to discover how to advertise with us for as little as £29+VAT.
Housing Management Assistant Job Vacancy in Southampton, England, UK
TWO SAINTS
Full time, 42 hours a week
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will be working as part of a team to support clients to maintain their accommodation within Patrick House. You will provide support around the housing elements of this service in particular empowering clients to manage their rent.
Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
MAIN RESPONSIBILITIES
Look for creative ways to engage clients so that clients understand their obligations in paying rent and service charges
Support clients to understand how their rent accounts work and any letters that they are sent regarding their rent accounts
Be clear and honest with clients so they understand what happens when they get into arrears and how this could affect future accommodation options
Provide appropriate support to clients to enable rent payments are made, for example supporting clients to complete budgeting plans.
Maintain accurate records of all actions undertaken to support a client with rent expectations for current and former arrears
Engage with the services providing support to the clients and work together to minimise the need for eviction due to non-payment of charges
Have a proactive approach to prevent clients from accruing debts from the day they move in
Support colleagues in learning how to take in rent payments
Follow the policies and procedures in relation to clients rent to ensure all clients are treated fairly and equally
Support the housing management team to turn around void rooms, report Health & Safety concerns and complete health & safety
Uphold Two Saints core values & role model these in your daily work
Work in partnership and promote positive relationships with stakeholders
Follow all local & organisational policies in respect of housing management, H&S, & Lone working.
Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
Maintain client records using relevant systems to a good standard
Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
Work flexibly across all areas of operation where required and prior notice given
Any other reasonable task as requested by a member of staff
Attributes & Values
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
Clear verbal and written English
Good IT and keyboard skills
Polite, assertive manner, ability to self -motivate
Passion for working in a client/customer facing role
Knowledge of the benefits system and tenancy legislation
Have an interest and genuine concern for homelessness and related issues
Knowledge of voluntary and statutory agencies