, as part of the Probation Dynamic Framework. 

The primary aim of this role is to complete telephone support sessions, review progress made against actions, identify any further support requirements and address any barriers to their resettlement, particularly those relating to their personal well being.

Duties and responsibilities include but are not limited to: 

  • Toprovide comprehensive assessment followed by consistent telephone support and local service information to offenders and ex-offenders in the community, including those recently released from custody.
  • Research and analysis skills to identify appropriate organisations that may be of benefit to service users.
  • Keep up to date with general developments within the disclosure and resettlement field, to ensure enquiries are answered as fully as possible and that referrals are appropriate.
  • To support our CRSS helpline, answer enquiries and requests from prisoners, members of the public, family and friends.

    • The ideal candidate will have effective written, active listening and verbal communication skills with ability to coach and engage with and motivate challenging service users from a diverse range of backgrounds, often with multiple and complex needs.