Welfare Support Team Support Officer based in Shrewsbury and the rate is £11.50 per hr 

This is a full time temporary contract role.

Employer Reference: RQ616818

This role will involve:

  • Taking Housing Options (homelessness) calls and logging homeless applications.
  • Taking initial Welfare Support Team applications over the telephone
  • Looking at applications (making contact with customers as necessary and requesting the necessary information or evidence to support their applications).
  • Signposting customers to wider support from a variety of services and organisations.
  • Looking at applications for support from our Local Welfare Provision or Homeless Prevention Fund funding and being accountable for making sensitive discretionary decisions.
  • Communicating decisions to customers and making the resulting awards.
  • If necessary, providing constructive challenge to customers whose personal financial decisions contribute to the need.
  • Signposting customers to wider support from a variety of services and organisations.

    • Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.