What is the job role?

An exciting opportunity has arisen to work as a Housing Support Officer within Coventry City Councils Housing & Homelessness Department.

You’ll be the initial point of contact for many new customers, providing advice and information to people that are homeless or threatened with homelessness.

  The main duties of this role include:

  • Dealing with enquiries from the public, third parties and stakeholders.
  • Work as part of a team to ensure at the Housing & Homelessness function delivers the organisational vision for service delivery
  • Respond to a range of administration tasks
  • Providing advice, guidance and signposting
  • Work as part of a team to achieve performance objectives
  • Who are we looking for?

    The role is perfect for someone with a background in administration and customer services. Previous experience of working in a Homelessness background would be an advantage, however, this is not essential as training will be provided.

    For more information, please read the job description attached.

    We are looking for someone who

  • Has strong organisational skills and the initiative to prioritise their own workload
  • Has a flexible approach
  • Has IT skills sufficient to access and interpret information
  • Has experience of dealing with a wide range of people in order to handle and resolve enquiries
  • Cares about delivering an excellent service to every internal and external customer
  • For an informal discussion about the role please contact Caroline Darwin –

    For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’