Title: 2nd Line End User Services Engineer
Location: Salisbury, onsite requirements TBC
Duration: 12 Months
Rate: Market
IR35 – Inside

Role Overview

This is a fantastic opportunity for either a very experienced 1st Line Engineer Windows 7/10 experience who is seeking to move into 2nd line, or a 2nd Line Desktop Engineer who is seeking a complex and rewarding environment. Your experience must cover hardware and software support. SC clearance is required to start and candidates must be UK nationals.

Responsibilities

  • Delivery of the core IT services to the client across the three core sites and beyond. This includes maintenance of IT infrastructure, technical support and management for any project related work within a managed service environment. Where required Sopra Steria also provide support to complex and bespoke technical applications. Where required support for 1st line Service Desk. ?
  • First-line and Second-line software and hardware support (PC’s, laptops, peripherals, printers)
  • Maintain high level of communication with the users throughout the business by open communication
  • Build, configure and troubleshoot desktop and laptop systems to corporate specifications
  • Respond to incident requests, internal works orders and other queries assigned via the Service Management tool
  • Resolve daily issues that impact the sites, teams and users
  • Install, configure and maintain network printers
  • Installing and supporting remote access connections
  • Installation of encryption software and carrying out the challenge/response process as required
  • Adding users to Active Directory software groups
  • Alignment to processes for collection, assetting, cleansing and disposal of redundant hardware assets
  • Conform to all secure media handling processes and policies
  • Close liaison with other internal resolver groups to ensure service delivery meets customer requirements
  • Maintain and update asset holdings within the relevant configuration databases
  • Ensure compliance with the processes and procedures
  • Carry out ‘Business Rules’ processes, eg New Starter, Leaver, etc.

    • Essential skills & experience

  • Minimum of 3 years Desktop experience at a second-line level in a complex IT support environment.
  • Windows 7,10 and Microsoft applications, Office //, SharePoint //, Outlook //.
  • Understanding of Thin Client environments.
  • Knowledge of Citrix and VMWare.
  • Good understanding of LAN/WAN technologies, systems management and monitoring tools.
  • Experience in a customer focused environment.
  • Excellent communication skills at all levels.
  • Self-motivated individual.
  • Level of technical awareness.

    • Desired

  • DV clearance
  • Knowledge of Sys Track & Flexera Admin Studio.
  • ITIL Foundation