Job Description

People Coordinator – Immediate start!
Salary: £24,406 per annum
Location: Hybrid work – You would be working in the office 2 days a week and 3 days from home
Hours: Monday-Friday: 9am-5pm (35 hours)

Would you like to work for a charitable organisation that makes a difference?

My client is a long-standing charity organisation that is looking for a People Coord inator to join them on a temporary contract.

You will be working as part of their HR Team and you will be responsible for providing a professional, friendly, resilient, person-centred HR support service, specialising in the on-boarding process, to managers, new start employees and candidates in a fast-paced environment, representing a large, complex organisation.

Other responsibilities:

  • Prioritise all on-boarding cases and offer a professional ‘can do’ service for on-boarding new start employees of The Salvation Army
  • Assist with writing and be able to follow process maps for the on-boarding processes
  • Work closely with all on-boarding customers, keep Hiring Managers updated as per the schedule and ensure a smooth and efficient customer experience for all new start employees
  • Be responsible for routing HR matters to specialist support teams to satisfactorily resolve enquiries efficiently and effectively, ensuring that a high quality and integrated HR Service is provided
  • Provide information on policies and processes across a broad range of HR topics, responding to straightforward to moderately complex questions
  • Provide excellent, unrivalled customer service by acting as the first point of contact for HR matters, by diagnosing problems; finding and implementing solutions that meet organisational need and providing advice and guidance where appropriate
  • Proactively track and coordinate all cases to the point of closure and escalate incomplete or unprecedented cases to the appropriate specialist team for resolution
  • Guide and support employees and managers in accessing the HR systems to enable them to access information efficiently
  • Accurately update employee records on the HR system and produce appropriate documentation in a timely fashion, ensuring deadlines are met
  • Build relationships with the wider HR Delivery and specialist teams as well as key stakeholders throughout the organisation, to ensure a seamless, consistent service and to keep up-to-date with changes to policies, procedures and legislation. This will include team days, regional visits, and training and development opportunities

    Skills & Experience required:

  • Proven experience in an HR operational role carrying out HR administrative tasks, including the inputting and processing of data and knowledge of HR policies, processes and procedures, and legislation
  • Used to working in a complex, fast paced environment
  • Working towards CIPD professional qualification or show a willingness to work towards CIPD/appropriate professional qualification
  • Experience of working in a complex administrative environment where excellent attention to detail was required
  • Demonstrable experience of supporting customers in a responsive, empathetic and engaging manner
  • Able to prioritise work under rapidly changing, pressure-filled conditions whilst maintaining a positive customer experience
  • Excellent general IT skills

    • We are working very quickly to fill this post and arrange an immediate start date.