Responsibilities

  • Manage a portfolio of clients to meet end users’ needs while routinely offering service reviews and gathering product feedback
  • Host client meetings to aid with training, product demos and troubleshooting
  • Develop and keep knowledge of market structure, microstructure, and TCA to bring an informed perspective to customer engagements
  • Become a subject matter expert on Trading Analytics products and share knowledge with end users as well as new hires to the team
  • Understand the needs of different customers to collaborate with internal teams and ensure we deliver effective solutions to complex problems
  • Cross-train with global counterparts to ensure depth of application knowledge and client coverage
  • Partner with Product Management to share client feedback and understand strategic road maps
  • Offer insights to Sales and Product Management to find new business opportunities and support the overall sales process

    • What We’re Looking For:

  • Advanced working knowledge of Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
  • Ability to think critically and solve complex problems
  • Comfortable meeting clients both virtually and in person
  • Ability to balance competing priorities of multiple clients
  • Good organizational and time-management skills to adhere to deadlines and deliverables
  • Ability to learn and understand technical product solutions and features
  • Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
  • Knowledge of SQL and/or Python beneficial
  • European languages are a plus

    • Flexible Working:
    We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work:
    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    Grade/Level (relevant for internal applicants only): 4/5
    Location: London, UK

    About Company Statement:
    S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
    For more information, visit www.spglobal.com
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    Equal Opportunity Employer:

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

    US Candidates Only:
    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
    Job ID R29794