Responsibilities

:

  • Proactively monitor live transactions to ensure application operability and user success
  • Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage
  • Host client meetings to assist with training, product demos, and transactional support
  • Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion
  • Partner with in-house Professional Services with client onboarding events to ensure proper training, user access and testing of production environments
  • Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management

    • What We’re Looking For:

  • Interest in the Capital Markets and the financial markets
  • Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele
  • Exceptional interpersonal skills that encourages healthy dialogue and trusted client relationships
  • Good organizational and time-management skills to adhere to deadlines and deliverables
  • Ability to work independently while still interacting within an integrated team structure

    • Flexible Working:

    We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work:

    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    About Company Statement:

    S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

    For more information, visit www.spglobal.com
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    Equal Opportunity Employer:

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

    US Candidates Only:
    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
    Job ID R30996