Responsibilities

:

  • Promote maximum value from the customer’s investment in our services and subscriptions, aiming for full utilization of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
  • Log customer interactions and communications in Salesforce.
  • Deliver onboarding and health check touch points for specific customer segments to drive product adoption and reduce churn.
  • Track usage of all products across roles within the assigned customer portfolio and address underutilization through additional trainings and workshops.
  • Create and implement plan with the account team to grow number of users and overall usage in all target accounts across all services.
  • Develop a comprehensive understanding of typical business challenges faced by our clients and common objectives to appropriately map Energy and Natural Resources product and service features and associated business benefits to address their needs.
  • Serve as a client advocate (Voice of the Customer) in driving industry best practices and the evolution of ENR product and platform functionality, courses and administrative services integral to the customer’s success.

    • What We’re Looking For:

  • 3+ years relevant experience managing client relationships.
  • Experience in working in the business intelligence industry.
  • Strong technical support experience with ability to respond to tight deadlines demonstrating attention to detail.
  • Experience using CRM tools, Saleforce.com an advantage.
  • Experience in the Oil and Gas and/or Agribusiness industry is an advantage.
  • Additional Languages (any of Italian, German, French, Spanish, Portuguese) is an advantage.
  • Ability to travel in the EMEA region (in compliance with Covid-19 regulations) up to 30% time.

    • Flexible Working (optional)
    We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

    Return to Work
    Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

    Grade/Level ( relevant for internal applicants only ): Level 6 (IHS Markit).

    The Location: London, UK; Milan, Italy; Spain Remote; Germany Remote.

    About Company Statement:

    S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

    S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.

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    Equal Opportunity Employer:

    S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

    If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

    US Candidates Only:
    The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
    Job ID R31610