Job summary

37.5 hours per week. This is an exciting opportunity to provide anew model of care across Plymouth, through the establishment of the HealthInclusion Pathway-Plymouth.

In line with currentbest practice this service is being developed using the Pathway approach, providingend to end support for individuals who are homeless. It involves not onlymedical staff, but a range of multidisciplinary professionals with expertise insocial care, housing law and benefits issues, ensuring that a persons fullrange of needs are supported.

This service will be delivered through an exciting and innovativepartnership approach with collaboration from organisations such as LivewellSouthwest CIC, Adelaide and St Levan Surgery, Pathway UK, University HospitalsPlymouth NHS Trust and the Plymouth Alliance.

To deliver aneffective and competent level of administrative support and consistentlydeliver a client focussed service which promotes good customer service andeffective working relationships.

To be responsible for providing daily administrative supportin the Health Inclusion Pathway-Plymouth (HIPP) service area ensuring businesspriorities are met for example: maintaining records, minute taking, datainputting and reception duties.

Main duties of the job

To deliver aneffective and competent level of administrative support and consistentlydeliver a client focussed service which promotes good customer service andeffective working relationships.

To be responsible for providing daily administrative supportin the Health Inclusion Pathway-Plymouth (HIPP) service area ensuring businesspriorities are met for example: maintaining records, minute taking, datainputting and reception duties.

About us

“please notethat this role may not be eligible for sponsorship under the Skilled Workerroute, please refer to the Direct Gov website for more information with regardsto eligibility”

Livewell Southwest values its staff and makes investment intheir development a priority. Currently we offer the following developmentopportunities for staff:

  • A minimum of three days protected CPD for registered staff
  • Development pathways for unregistered staff from apprentice to bands 2, 3 and 4 and for registered staff in bands 5, 6, 7 and 8
  • Leadership programmes
  • Coaching and mentoring
  • Medicines Management, leg Ulcer Management and Assessment Training
  • Access and funding for training including Care Certificate, Assistant Practitioners Course and Scholarship Into Nurse Training
  • Robust Preceptorship
  • An induction programme tailored to your needs
  • Relocation package may be considered for the right candidate for certain roles

    • Livewell Southwest can allow existing members of the NHSPension Scheme to continue their membership when they join the organisation.

    Date posted

    16 November 2022

    Pay scheme

    Agenda for change

    Band

    Band 3

    Salary

    £21,730 to £23,177 a year pro-rata

    Contract

    Permanent

    Working pattern

    Full-time, Part-time, Job share, Flexible working

    Reference number

    B9832-2022-AC-1462

    Job locations

    200 Mount Gould Road

    Mount Gould

    Plymouth

    Devon

    PL4 7PY

    Hamoaze House Trevi Family Centre

    Mount Wise

    Plymouth

    PL1 4JQ

    Job description

    Job responsibilities

    Actingas the first point of enquiry/contact for people accessing the service,updating S1 and other electronic systems and appointment calendars , plus signposting individual to relevant information / service.

    Promotethe image of the department, checking that notices and leaflets are up to date& well presented.

    Ensure that allcomplaints, compliments, concerns, comments and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately, supporting junior staff where necessary.

    Deal with allreferrals/e-referrals directed to the team e.g. Refer to MDT, upload documents,accept/decline referrals, request any additional information from referrersetc.

    Support OperationalLead with diary management, information/data gathering, document production(e.g. flow charts), updating ESR with supervision records/appraisals and ad-hocrequests for support.

    Collect andcollate data to enable managers to monitor budgets and performance in relationto business support function with support of line manager.

    Job description

    Job responsibilities

    Actingas the first point of enquiry/contact for people accessing the service,updating S1 and other electronic systems and appointment calendars , plus signposting individual to relevant information / service.

    Promotethe image of the department, checking that notices and leaflets are up to date& well presented.

    Ensure that allcomplaints, compliments, concerns, comments and suggestions are appropriatelyrecorded, and where possible resolved within level of role or escalatedappropriately, supporting junior staff where necessary.

    Deal with allreferrals/e-referrals directed to the team e.g. Refer to MDT, upload documents,accept/decline referrals, request any additional information from referrersetc.

    Support OperationalLead with diary management, information/data gathering, document production(e.g. flow charts), updating ESR with supervision records/appraisals and ad-hocrequests for support.

    Collect andcollate data to enable managers to monitor budgets and performance in relationto business support function with support of line manager.

    Person Specification

    Experience

    Essential

  • Experience of working in administration in an office environment.
  • Experience of taking minutes.

    • Desirable

  • Experience of working in a mental health or social care office environment
  • Experience of navigating and updating SystmOne and/or other systems

    • Qualifications

    Essential

  • Educated to Vocational Qualification Level III (or equivalent level of qualification) in a relevant subject or significant equivalent previous experience and knowledge
  • Maths & English GCSE Grades 4 and above or equivalent

    • Desirable

  • Vocational Qualification Level III in Business Administration or equivalent
  • ECDL qualification (or equivalent)

    • Skills and abilities

    Essential

  • Excellent communication skills, with excellent face to face, writing, typing, data entry and telephone skills
  • Ability to prioritise own workload
  • Ability to work effectively as part of a team.
  • Ability to use initiative organising own workload to set deadlines within the scope of role
  • Organised, efficient and accurate
  • Flexible and adaptable willing to learn new skills
  • Able to analyse problems and initiate appropriate solutions effectively

    • Person Specification

    Experience

    Essential

  • Experience of working in administration in an office environment.
  • Experience of taking minutes.

    • Desirable

  • Experience of working in a mental health or social care office environment
  • Experience of navigating and updating SystmOne and/or other systems

    • Qualifications

    Essential

  • Educated to Vocational Qualification Level III (or equivalent level of qualification) in a relevant subject or significant equivalent previous experience and knowledge
  • Maths & English GCSE Grades 4 and above or equivalent

    • Desirable

  • Vocational Qualification Level III in Business Administration or equivalent
  • ECDL qualification (or equivalent)

    • Skills and abilities

    Essential

  • Excellent communication skills, with excellent face to face, writing, typing, data entry and telephone skills
  • Ability to prioritise own workload
  • Ability to work effectively as part of a team.
  • Ability to use initiative organising own workload to set deadlines within the scope of role
  • Organised, efficient and accurate
  • Flexible and adaptable willing to learn new skills
  • Able to analyse problems and initiate appropriate solutions effectively