a) Provide advice and take positive action to prevent homelessness wherever possible using a range of methods.
b) Manage a busy caseload of clients who have a housing crisis and provide written correspondence to households on the advice given through a personal housing plan and ensure comprehensive information is provided on the options available to them and the steps they and you will take to prevent homelessness. c) Motivate and empower clients to meet the steps set out in their personal housing plan in order to relieve the homelessness crisis.
d) Use professional judgement and expertise to interpret the relevant legislation, Code of Guidance and Case Law to make detailed decisions.
e) Ensure that temporary accommodation is provided when required, whilst reducing the reliance on Bed and Breakfast accommodation.
f) Maintain an up to date, comprehensive knowledge of relevant legislation and case law
g) Develop co-operative working relationships with statutory and voluntary agencies such as supported housing providers, social workers, probation officers and the Citizens Advice Bureau Housing Solutions Officer – New JD and PS – Jan 2020 v2 Jan 2020 2
h) Record statistics relating to homelessness
i) Build a comprehensive understanding of the private rented market and develop positive links with landlords and agents in order to maximise the housing options for homeless households
j) Contribute to the development of a Homelessness Strategy
k) Collaborate with the Financial Inclusion Unit and other cross-functional projects to ensure that corporate objectives are met and delivered
l) Be available, along with other members of the team to take emergency calls outside office hours
