Job description:

Customer Account Officer

West Bromwich

Salary – £29,800-£35,800 (+£750 Car Allowance) per annum – depending on skills and experience

Contract type – Permanent

Working hours – Full Time

Closing Date – 7 February 2023

Interview Date – 21 February 2023

About the role

You will provide an excellent level of customer service to residents, focussing on sustaining tenancies, as well as maximising GreenSquareAccord Limited`s income stream and other charges, in accordance with our policies and procedures.

You will be responsible for arrears management and recovery within a defined patch, with a mixture of tenures.

You will have an up-to-date knowledge of the welfare benefits system, and wider related issues.

You will undertake home visits to residents.

Your role will be to prepare paperwork and present cases in court, with or without legal representation, and attendance at evictions.

You will be responsible for up to date and effective and accurate record keeping, following Data Protection protocols.

You will work with and develop excellent working relationships with our partner agencies, including but not limited to local authority departments and the DWP.

About you

You will have GCSE`s (or equiv) at C grade or higher, to include maths and English.

You must have previous experience of arrears or debt recovery, or credit control.

You will have experience of DIY possession proceedings and presenting cases in court.

You must have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.

You must have a minimum 12 months in Income management or equivalent.

You must have experience of attending court for possession claims

About us

GreenSquareAccord is one of the biggest social housing and care providers in England.

We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

Our purpose

We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.

Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.

Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

  • We believe our customer is everything
  • We are one team
  • We are supportive and caring
  • We are business-minded for social purpose
  • We are curious and ambitious.

    You can read more about the GSA Way in our recruitment pack.

    • Benefits

    In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

    All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

    GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

    If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

    Closing Date – 7 February 2023

    Interview Date – 20 Febraury 2023

    Close Date for applications:07/02/2023Job description attachment: