Job summary
Cardiff and Vale Health Inclusion Service (CAVHIS) is looking to appoint an enthusiastic Assistant Departmental Operations Manager. This is an interesting and varied role, working closely with clinical and clerical staff of all grades.
CAVHIS lies within the Primary, Community and Intermediate Care clinical board providing public health screening and healthcare to vulnerable groups including Asylum Seekers, Refugees and Homeless.
Having recently undergone a significant period of innovation and change, this post is a new service development to support the Departmental Operations Manager in staff management, information reporting and utilisation of clinic capacity within a growing service.
Main duties of the job
You will provide line management to administrative staff at band 2/3 level. You will be proactive in identifying more efficient ways of working, skills gaps and provide training.
IT skills are necessary as you will be exporting data from the clinical information system, Vision, and developing new and innovative ways of working with the ever growing demand of the service.
You will demonstrate the Values and Behaviours of Cardiff and Vale University Health Board at all times. This post involves working with diverse patient groups, ensuring that CAVHIS provides positive patient experience.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and ourvision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiffand the Vale offers the best of both worlds.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- NVQ Level 3 in business and/or administration discipline or equivalent experience
- HNC level in business and/or administration discipline or equivalent experience
- Evidence of recent or continuos professional development
- GCSE’s including English, Maths and Welsh
Desirable
- ILM qualification relevant to post
- Other qualification relevant to the post
Experience
Essential
- Experience of staff, IT and operational management within a healthcare setting
- Experience of engagement with the public / patient facing services
- Experience in providing training to junior staff
- Experience of organising clinic settings including associated administrative activity
- Experience of medical records management
- Experience of minute taking
- Experience of waiting list management
Desirable
- Experience of service development and delivery in a public service environment
- Experience of working with hard to reach groups within populations
Skills
Essential
- Confident user of IT systems used within the UHB
- Excellent oral and written communication skills
- Demonstrable management skills in respect of staff at band 2/3 level
Desirable
- The ability to speak and write in Welsh
- Project Management skills
- Knowledge of NHS clinical information systems
Special knowledge
Essential
- Knowledge of GDPR, Data Protection Act and Caldicott Principles
Personal Qualities
Essential
- Excellent interpersonal skills
- Ability to prioritise to ensure the service runs efficiently
- Demonstrable ability to persuade, negotiate, influence and motivate
- Ability to recognise own knowledge and skills gaps, identify own learning needs and take appropriate actions
Other
Essential
- Ability to travel to other UHB sites in a timely manner
Person Specification
Qualifications
Essential
- NVQ Level 3 in business and/or administration discipline or equivalent experience
- HNC level in business and/or administration discipline or equivalent experience
- Evidence of recent or continuos professional development
- GCSE’s including English, Maths and Welsh
Desirable
- ILM qualification relevant to post
- Other qualification relevant to the post
Experience
Essential
- Experience of staff, IT and operational management within a healthcare setting
- Experience of engagement with the public / patient facing services
- Experience in providing training to junior staff
- Experience of organising clinic settings including associated administrative activity
- Experience of medical records management
- Experience of minute taking
- Experience of waiting list management
Desirable
- Experience of service development and delivery in a public service environment
- Experience of working with hard to reach groups within populations
Skills
Essential
- Confident user of IT systems used within the UHB
- Excellent oral and written communication skills
- Demonstrable management skills in respect of staff at band 2/3 level
Desirable
- The ability to speak and write in Welsh
- Project Management skills
- Knowledge of NHS clinical information systems
Special knowledge
Essential
- Knowledge of GDPR, Data Protection Act and Caldicott Principles
Personal Qualities
Essential
- Excellent interpersonal skills
- Ability to prioritise to ensure the service runs efficiently
- Demonstrable ability to persuade, negotiate, influence and motivate
- Ability to recognise own knowledge and skills gaps, identify own learning needs and take appropriate actions
Other
Essential
- Ability to travel to other UHB sites in a timely manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
