Are you an enthusiastic individual looking to get into an entry level IT Support role?
OR
Are you somebody with exceptional communication skills looking for a career change into IT?
OR
You could be an IT graduate or college leaver looking to secure your first opportunity in 1st line support?
Right Now Group are looking for a Junior IT Support Analyst to join a well established international company, in the heart of Twickenham, within their Service Desk team.
Job title: Junior IT Support Analyst
Job type: Full-time Permanent
Hours: 9am-5pm
Salary: £24k
Location: Twickenham
Responsibilities:
- Working as part of a team to manage the IT Service desk to provide face to face technical support to colleagues
- Incident resolution across all UK sites and for colleagues working remotely
- Provide First-line technical support
- Prioritising and fulfilling service requests in a timely and efficient manner
- Escalation to colleagues in Technology for 2nd line support
- Providing cover and working closely with IT Procurement to respond to purchasing requests and queries
- Request quotes from suppliers, raise requisitions and purchase orders in line with business requirements
Desirable:
- Good troubleshooting and communication skills
- Some knowledge of computer hardware
- Knowledge of any one of the following technologies:- Windows, Mac and iOS
- Understanding of the basic concepts of networking especially Wifi
- Passionate about all things IT related and quick to learn