Are you an enthusiastic individual looking to get into an entry level IT Support role?

OR

Are you somebody with exceptional communication skills looking for a career change into IT?

OR

You could be an IT graduate or college leaver looking to secure your first opportunity in 1st line support?

Right Now Group are looking for a Junior IT Support Analyst to join a well established international company, in the heart of Twickenham, within their Service Desk team.

Job title: Junior IT Support Analyst

Job type: Full-time Permanent

Hours: 9am-5pm

Salary: £24k

Location: Twickenham

Responsibilities:

  • Working as part of a team to manage the IT Service desk to provide face to face technical support to colleagues
  • Incident resolution across all UK sites and for colleagues working remotely
  • Provide First-line technical support
  • Prioritising and fulfilling service requests in a timely and efficient manner
  • Escalation to colleagues in Technology for 2nd line support
  • Providing cover and working closely with IT Procurement to respond to purchasing requests and queries
  • Request quotes from suppliers, raise requisitions and purchase orders in line with business requirements

Desirable:

  • Good troubleshooting and communication skills
  • Some knowledge of computer hardware
  • Knowledge of any one of the following technologies:- Windows, Mac and iOS
  • Understanding of the basic concepts of networking especially Wifi
  • Passionate about all things IT related and quick to learn