Job Description

Job Title: Triage Officer
Contract: 3 months Temp ongoing
Hours: 35
Location: Islington
DBS: Enhanced

Purpose of the Role
I am representing a client based in Islington, who are looking for someone to help ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.

Main Responsibilities

  • To interview, make an initial assessment and log customer’s enquiries on the Council’s internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
  • To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
  • To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration, and other issues using referral procedures.
  • To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
  • Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.
  • To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
  • Undertake other duties compatible with your learning and development as required.

    • Requirements

  • Working knowledge of the relevant legislation relating to homelessness and housing needs with reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
  • Experience of providing excellent customer care.
  • Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
  • Experience in working in a multi-racial, inner-city environment.
  • Ability to respond sensitively to people experiencing a wide range of housing problems.
  • Proven Basic IT skills and ability to learn new systems.