A Client of mine are on the lookout for a Tenancy Sustainment Officer to join their team, providing a Tenancy Sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.

Main Responsibilities

  • To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
  • Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
  • To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.
  • To liaise with organisations and agencies to promote the welfare of residents.
  • Provide an integrated programme of support and advocacy to assist homeless households successfully sustain their tenancies.
  • Complete needs assessments taking into account views of service users and carers, developing and implementing support plans and identifying resettlement needs.
  • Work closely with other services, including Health, Social Care, Probation and Third Sector agencies to help households maintain and/or re-establish local links and Community networks, and to address behaviours that may put their tenancies at risk.
  • Apply to this role with a CV attached to be considered

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    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

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