Annual salary: up to £36,750.00

If you are a commercial Manager with a background in facilities, property management social housing we would like to hear from you.

This is a Permanent position offering a competitive salary up to £36,750 + great company benefits.

As Operations Manager you will be based in Didcot, working as a key member of the Team on our facilities contacts

The Role

As an Operations Manager we are looking for a highly driven professional who can successfully lead and manage teams to deliver commercial and operational performance in line with contractual terms and key performance indicators. You will be overseeing Contract whilst ensuring the effective delivery of a high quality customer service experience

What will the Position involve:

  • Effectively lead, manage and motivate teams to deliver contractual requirements and collaborate effectively with the Client, Group and colleagues
  • Successfully deliver against contractual key performance indicators and group targets both commercial and operational, whilst mitigating risk
  • Create a positive, continuous improvement culture within the business; embedding and manging through the principals of ownership & accountability and reward & recognition.
  • Undertake regular reviews of processes and ways of working to mitigate risk and service failure
  • Identify learning needs and initiate plans to develop skills of junior management and frontline staff 
  • Deliver regular reporting and trend analysis to teams and Contract Delivery Director and escalate risks to ensure awareness and resolution.
  • Building and managing relationships with external agencies, third party contractors and suppliers, adopting a partnership approach to ensure cost effective service and value for money are achieved.
  • Understand the private rented sector and adherence to current legislation, provide regular reporting to manage risk and achieve value for money savings
  • Undertake ad hoc projects and provide support and cover for colleagues
  • and teams within Mears Housing Management 
  • Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures, with a particular focus on data security
  • What are we looking for

    If you are looking to join a progressive and expanding organisation now is the perfect time to join Mears. We are looking for a commercial Operations manager with the ability to tailor their approach, to get the best out of people. 

    Experience of property management, government contracts and contract or business management is highly desirable.

    You may have a commercial career within residential lettings property environment

    managing multiple teams and associated HR issues

    Experience of delivering within a formal Performance Management culture

    Working knowledge of contract or business management and working with a diverse client group.

    Knowledge and understanding of current lettings legislation

    Experience of process mapping and complaint handling and resolution

    Knowledge of KPIs/target setting

    People management champion

    Ability to deliver effective client and customer relationship management with an understanding of differing cultures and champion EDI 

    About Mears

    We are a multi-disciplinary business within Mears Group PLC, voted top 250 employers. In five years we have grown to a nationally based housing management business with 12,000 homes providing vital housing under contracts with 50 local authorities and central government.

    The portfolio includes homes that we provide through our two Not For Profit Registered Providers of social housing. Our homes provide accommodation for homeless households, those needing specialist housing and affordable permanent social housing. We recognise our people as our greatest asset and as such we believe this is an exciting opportunity for an exceptional operations professional to make a real difference to customers, communities and the people they lead.

    What can we offer

    At Mears we want to take care of our employees, that’s why we have a benefits site called Mears Rewards exclusively for all our employees. This site has hundreds of savings at popular retailers as well as an important Employee Assistant Programme, to take care of your wellbeing. You could save up to £1,000 a year with the variety of offers we have at Mears Rewards, from Tesco to there really is a saving for everyone that can make your money go further.

    25 Days Annual leave plus bank holidays

    Long service and additional holiday leave – Colleagues who stay for a period of time at Mears are rewarded for their service.