An exciting opportunity has arisen to join the Housing Management Team in the Housing Options Service

As a Tenancy Sustainment Officer, you will provide a tenancy sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.

You should have knowledge of the duties owed to homeless households under the Housing Act , the Homelessness Act , Homelessness Reduction Act, and any other relevant legislation as applicable

You will also be supporting households to access agreed move-on options including but not limited to supporting with bidding strategies, qualifying offers, PRSO, access to supported and specialist housing. 

You will be responsible for maximising income through effective partnership and team working. You will have good knowledge of the Housing Benefits system and general knowledge of the wider welfare benefits available to customers, including but not limited to understanding the benefit cap and affordability.

You will have excellent customer engagement skills, be able to describe and talk through options, have relevant knowledge and be able to undertake holistic assessment of needs, including financial assessments and use a range of resources and tools to support the move-on process so that households are moved into suitable and affordable accommodation first time round. 

You should have good experience of case and data management.

Please note that this post requires you to carry out home visits as and when required

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