Job Title: Sales Operations Manager

Reports to: Global Head of Sales

Location: London preferred, other locations will be considered

Overview

We ae looking to appoint a Sales Operations Manager. This is a senior, global position suited to an individual that can operate with autonomy and authority. You should have experience recruiting students via the agent network and direct, and should have experience of working across a range of markets.

The primary function of this role is to support the Global Head of Sales to ensure that the global sales team have the tools required to help them successfully achieve sales targets across the 3 colleges. You will need to be highly organised, detail focused and able to foresee sales challenges before they occur so that they can be avoided.

Key responsibilities

  • Work with the sales and marketing team to ensure marketing materials (offline & online) are fit for purpose and available at the right point in the sales cycle.
  • Head up all direct student recruitment plans, working in partnership with digital marketing colleagues to ensure that these are effective, and the global sales team to achieve direct sales targets.
  • Take on a CRM champion role by developing and launching updates to the global sales team, and enabling them to utilising and maximise CRM on a daily basis.
  • Actively remain informed of student recruitment data and trends, identifying opportunities to maximise student recruitment and providing management information.
  • Identify and remove sales barriers to enable the global sales team to achieve their sales targets.
  • Assist the Global Head of Sales with target setting and tracking, forecasting, budget management.
  • Provide regular coaching and leadership to the global sales team, and deal with issues that require escalation.
  • Lead conferences, FAM trips and agent training events both in the UK and overseas.
  • Some regional sales responsibilities may be required, and cover is expected should there be vacancies within the team. On occasion, line management may be required.
  • Willing to travel to each college on a monthly basis, and available to overseas travel as required.
  •   Skills Required

  • Proactive and able to work in a senior position with autonomy.
  • Knowledge of student recruitment from a range of markets, allowing you to offer hands on and strategic guidance to sales staff across all regions.
  • Strong internal stakeholder management.
  • Capable of seeing a project through from start to finish, in a timely manner and to a high standard.
  • Excellent management skills and able to independently lead projects including staff training and development.
  • A high level of attention to detail.
  • Able to resolve issues that require escalation.
  • Knowledge of a CRM system, online campaigns, and lead management.
  • A positive, solutions orientated attitude.
  • This is a great role for someone looking to take on a global, leadership role.

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