About The Service
About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hubs Team (Fairwater Hub & Canton Library)
The Hub Officer will be responsible for supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision
About the job
To provide a professional Advice Service, by telephone or face to face covering all aspects of Housing Benefit, Council Tax, Welfare Benefit, Welfare Reform, Money Advice, Housing Enquiries, Homeless prevention and a wide range of general Council services.
What We Are Looking For From You
You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service. You will have good communication and IT skills and the ability to resolve disputes.
Additional information
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you would like an informal conversation about this role prior to application,
