We are looking for an experienced housing needs officer who can hit the ground running.

Knowledge & experience of Part VII investigation and decision-making with single homeless people with complex needs, able to cope in a demanding environment

Housing Needs Officer

3 months -possible extension

Hybrid, most officers are in the office around two days / week

£17.57 per hour PAYE

To provide a comprehensive housing advice /options/ statutory homeless service to those in housing need. A tailored service to address customers underlying causes of homelessness to produce long term solutions which will address their current and any future housing need.

Essential knowledge: Able to demonstrate, maintain and apply in depth knowledge and understanding of landlord and tenant and homeless legislation.

Knowledge of the issues faced by homeless households, the underlying causes of homelessness and the barriers to accessing accommodation

Essential skills and abilities: Able to organise own workload effectively, work within agreed deadlines and prioritise urgent cases

Able to think analytically and identify key casework issues to inform sound decision making

Able to work under pressure and with customers who may exhibit challenging behaviour.

Able to demonstrate emotional resilience

Able to work in a multidisciplinary setting and to build working relationships with internal and external agencies

Excellent oral and written communication skills and ability to communicate internally and externally with customers and professionals involved in their support

Able to use windows based applications, MS Office including Email and internet based technologies

Able to provide a caring and responsive service to customers, listening to and understanding their individual needs and concerns and addressing those needs and concerns as far as possible within the given resource constraints

Able to establish and maintain appropriate professional boundaries

Able to exercise authority appropriately

Essential experience: The post-holder should be educated to a degree level or have an equivalent working experience in Housing or advice giving organisation or a busy customer-facing service.

Other relevant experience will be taken into account

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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