An exciting opportunity has arisen to join the Bookings and Emergency Allocations Team in the Housing Options Service

As a Bookings and Emergency Allocations Officer, you will assess the accommodation needs of homeless applicants approaching the service for assistance.

You should have knowledge of the statutory requirements and guidance governing the suitability of accommodation

You will be managing a caseload of applicants accommodated under homelessness duties and powers in bed & breakfast accommodation and liaising with the lead officer dealing with the homelessness assessment to ensure all enquiries are completed in a timely manner to ensure that applicants access agreed move-on options including but not limited private rented accommodation.

You will be responsible for maximising income through effective partnership and team working. You will have good knowledge of the Housing Benefits system and general knowledge of the wider welfare benefits available to customers, including but not limited to understanding the benefit cap and affordability.

You will have excellent customer engagement skills, be able to describe and talk through options, have relevant knowledge and be able to undertake holistic assessment of needs, including financial assessments and use a range of resources and tools to support the move-on process so that households are moved into suitable accommodation first time round. 

You should be aware that you may on occasion, have to work up to 7pm