Role Details

Encompass delivers a wide range of services including homelessness support and adult social care.

For this job role, you will have demonstrable housing experience, be able to manage a caseload and be ready to join a great working environment where people matter.

We are expanding our team and will be undertaking interviews as and when suitable applications are received.

For all successful appointments, we pay an introductory award of £3,500 which goes some way to support with a job change.

In this job role you will:

  • Provide advice and guidance to service users who have a homeless need
  • Prepare support plans and achieve meaningful progression
  • Identify individual needs and refer to suitable provision
  • Manage a caseload of c35 service users
  • Manage competing demands
  • Work across other teams at Encompass e.g. floating support
  • We are looking for someone who has:

  • At least 3 years experience in a similar job role
  • In depth knowledge of housing options and legislation
  • Experience of providing support, advice and guidance in a complex environment
  • A high level of competence
  • The desire to progress within Encompass as it expands
  • What we offer:

  • A full-time position
  • An introductory award of £3,500
  • Performance Related Pay (PRP) – up to 10% of salary
  • 6.5% employers’ pension contribution
  • Continuation of service from a public sector body for sick pay
  • Flexi-time working
  • Work from home and the office in Sutton
  • A central office location with a vibrant town centre
  • 23 days annual leave plus Bank Holidays
  • A relaxed dress code
  • All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.


    These may be held in person.

    To apply please use the following link:

    Job Profile 

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