Role Details

Encompass delivers a wide range of services including homelessness support and adult social care.

For this job role, you will be focused on delivering a face to face service, supporting rough sleepers and single homeless households to resolve their housing needs, and improve their wellbeing.

We have two positions available for this role, one permanent and one on a 1 year fixed term basis.

In this job role you will:

  • Assist the service user to identify suitable statutory and non statutory services, and options for education, employment and other support services
  • Advise and motivate service users as to how they can maximise their chances of securing and maintaining accommodation
  • Develop and review solution focused and person centred support plans
  • Accompany service users to appointments, including property viewings
  • Attend outreach sessions at various locations across Sutton
  • We are looking for someone who has:

  • A good understanding of housing options, housing legislation, benefit entitlement, immigration, training and employment opportunities and welfare reform
  • Significant experience of providing information, advice and guidance to individuals with complex needs
  • Experience of motivational interviewing or similar techniques
  • A customer focused attitude
  • The ability to communicate effectively in writing and verbally
  • What we offer:

  • A full-time position
  • Performance Related Pay (PRP) – up to 10% of salary
  • 6.5% employers’ pension contribution
  • Continuation of service from a public sector body for sick pay
  • Flexi-time working
  • Work from home and the office in Sutton
  • A central office location with a vibrant town centre
  • 23 days annual leave plus Bank Holidays
  • A relaxed dress code
  • All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.


    These may be held in person.

    To apply please visit:

    Job Profile