Purpose of role

Clients are at the forefront of Dentons Helix and we are looking for a Client Success Manager who will be responsible for Dentons Helix client legal teams. The Client Success Manager will ensure efficient delivery and identify opportunities to improve client service. You will work closely with Dentons Helix leadership, clients, and partners as we expand our solution to both existing and prospective clients. The role focuses on all aspects of delivery, process improvement, and innovation, with the goal of providing clients with an exceptional level of service.

Legal industry experience is not required for this role. 

Responsibilities

  • Focus on building in-depth client relationships and act as the key point of contact for clients and a trusted first point of call for non-legal client queries and issue resolution
  • Lead and facilitate client meetings
  • Regular client reporting including financial, operational, and business insight reporting
  • Manage a team of operations analysts to support in the day-to-day operations work
  • Overall management of the operational aspects of client legal teams
  • Ensuring best practices across clients in line with agreed processes
  • Improve day-to-day efficiency and remove redundant processes for both operational and legal teams
  • Work with key stakeholders across the firm to embed consistent ways of working between the Helix and Private Practice teams, ensuring a seamless service is provided to our clients

    • Required experience, skills and attributes

  • Minimum 3+ years of experience in a related role (which may include account management, management consulting, legal project management, or project management, among others)
  • Demonstrable client-facing experience
  • Strong verbal and written communications skills and ability to lead effectively
  • Passion for client service
  • Highly commercial with the ability to critically analyze and present data
  • Ability to manage multiple projects to tight timescales. Good organizational and project management skills
  • Proactive and collaborative approach and ability to function effectively and efficiently in a fast-moving environment
  • Confidence with technology, with strong proficiency in Excel, Word, PowerPoint, and Outlook

    • The firm

    Dentons is the world’s largest law firm, delivering quality and value to clients around the globe. Dentons is a leader on the Acritas Global Elite Brand Index, a BTI Client Service 30 Award winner, and recognized by prominent business and legal publications for its innovations in client service, including founding Nextlaw Labs and the Nextlaw Global Referral Network. Dentons’ polycentric approach and world-class talent challenge the status quo to advance client interests in the communities in which we live and work. .

    Diversity & Inclusion

    Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture that respects individual differences.

    We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.