Are you an experienced Helpdesk Administrator looking for a career change? I am actively recruiting a Helpdesk Administrator to join my clients fast growing facilities management company. The successful candidate will join our client’s small and friendly team, reporting to the Helpdesk Manager and assisting in the planning of reactive, planned and quoted maintenance jobs for the team of mobile engineers.

The successful candidate must be someone who can deliver a friendly, high quality front line customer service, ensuring that an efficient and effective service is provided to all clients and colleagues alike.

This is a Full-Time, Permanent role, based in Glasgow. The working hours are 40 hours a week, Monday to Friday.

The Package:

  • Competitive Salary of up to £23,000
  • Company events
  • Company pension
  • Life insurance
  • Sick pay
  • Annual Holidays
  • Key responsibilities:

  • Ensuring customer service level agreements are met
  • Dealing with day to day customer service requests and processing accordingly, regularly updating clients and engineers alike
  • Planning engineers’ daily workload
  • Preparing planned maintenance schedules
  • Uploading and updating client portals
  • Contributing to the operation of the out-of-hours telephone answering service
  • Qualifications and skills:

  • Help desk support experience: 1 year (required)
  • Excellent communication skills with the ability to build relationships at all levels of an organisation
  • Exceptional telephone manner
  • Strong computer literacy, including Microsoft Outlook, Word and Excel skills
  • Strong attention to detail
  • Experience in a similar scheduling / helpdesk role (CAFM experience essential)
  • Ability to work on own initiative and as part of a team
  • Ability to work at pace
  • Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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