Are you a driven and reliable Customer Service Executive?

Are you looking for a career change?

Our Livingston based client is recruiting for a Senior Customer Service Executive to join their established team. Our award winning client have a track record for their ever-growing success and ambition throughout the whole UK. Putting their customers needs at the heart of every decision they make and continually going the extra mile to understand and fulfil their needs.

Their goal is to aid their clients in creating the safest, most efficient workplace through their outstanding support, equipment and a close nit trained specialist team.

As a Senior Customer Service Executive you will be part of a team tasked with managing the order process and customer journey;

* Building and retaining relationships with customers over the telephone
* Responding to enquiries via telephone, email and online web chat
* Outstanding customer service and execution
* Processing customers orders and managing the delivery process
* Communicating with suppliers to ensure products are available
* Taking first point of contact complaints when required and escalating if needed
* The drive to gain extensive knowledge and become an expert in your field
* Sending invoices and appropriate documentation to customers
* Supporting the sales department with their day to day duties

To be considered for the role you need to demonstrated the following skills;

* 4+ years experience in customer service (telephone or face to face)
* An efficient and self motivated work ethic with proven track record of putting the customer first
* The ability to successfully manage and plan your working week
* Excellent communication and numeracy skills
* A flexible and enthusiastic approach with a focus on service and delivery
* Commitment and reliability
* Proficient I.T skills as there will be numerous CRM systems
* Experience using SalesForce would be to your advantage

In return you will receive a generous starting salary of up to £24,000 DOE

The working hours are between Monday – Thursday: 9am-5pm and Friday 9am-3pm, which sets you up nicely for the weekend.

This position is a asap start and interviews will be held at your earliest convenience, if this sounds like you then please apply now.

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