The job of a Save the Children’s UK CRM Programme Director is exciting and challenging.

  • Do you have proven experience in successfully delivering large-scale technology change programmes?
  • Do you have a strong knowledge of Salesforce, with experience implementing CRM systems?
  • Are you motivated by our vision of creating a world where every child doesn’t just survive, but thrives, and can go on to change the world?
  • If the answers to these questions are yes, we would love to hear from you!


    To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

    About Us

    Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

    It is an exciting time for Save the Children, as we transition from our current CRM to onboarding a new Salesforce enterprise level solution. The CRM Programme Director will have strong leadership of similar cross-organisation implementation programmes and will be able unlock the potential of a critical project at a key time for Save the Children UK.

    Job Purpose

    As the CRM Programme Director, you will lead and manage the CRM programme team in delivering our Salesforce platform, working with technology and business stakeholders delivering an enterprise technology solution and the organisational change the technology supports.

    As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. The role holder will also support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

    Main Accountabilities

    Reporting directly to the Executive Director of Fundraising & Marketing, you will focus on developing and managing the stakeholder relationships required to ensure success, providing leadership for change and maintaining coherence and integrity of the programme.

    As Programme Director, you will:

  • Effectively oversee scope, estimation of budget, resource requirements and timescales
  • Deliver assigned projects to an agreed timetable
  • Effectively manage project budgets and resources
  • Produce required project management artefacts to support the delivery and assurance of projects
  • Effectively manage risk and resolution of project issues
  • Effectively communicate through appropriate channels to stakeholders driving or impacted by change
  • Effectively manage external suppliers
  • Promptly and accurately report to relevant governance structures, including any project or programme boards or portfolio reporting
  • Oversee quality assurance activities
  • Organise any communication or training activities that are necessary to the ensure that the project benefits are maximised
  • Effectively manage transition into live service
  • Liaise with Save the Children International to ensure alignment with CRM implementation across the wider movement
  • Person Profile

    Essential technical and professional skills

    With a qualification (or good knowledge) of Agile and Scrum methodologies as well as programme and project management, you should have:

  • Knowledge of Software as a Service based CRM or transactional applications, using Salesforce
  • Proven experience of managing programmes with a significant change element; over £1M
  • Proven experience in implementing a major technology change programme
  • Management experience of teams in a matrix environment
  • Experience of operating at a senior level e.g. reporting to Programme or Executive Boards
  • Experience with implementing CRM systems
  • Excellent stakeholder management skills
  • Experience of managing multi-partner and vendor projects
  • Significant experience in the sector or relevant business
  • Personal Skills:

  • Extensive track record of successfully managing large and complex project and programmes that include systems, processes and operating model changes
  • An established leader with personal gravitas and ability to work with senior executives
  • A proven team player. Someone who is open and who is able and willing to deliver beyond his or her personal brief
  • Highly detailed organisational awareness an ability to understand sensitivities within a complex multi-stakeholder structure
  • Strong leadership skills along with the ability to motivate and mobilise individuals outside your reporting line
  • Ability to network with, and influence, senior people both internally and externally in order to achieve a pre-defined outcome
  • A strategic thinker who is able prioritise and balance a busy workload
  • Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.