Job Title:            General Manager

Location:            Heathrow Bus Station

Salary:                 Up to £35,000 + Bonus

Sector:                 Speciality Coffee Shop


The Role and Company

I am currently working as the only retail coffee company in the world to serve 100% speciality grade Robusta Coffee in a market dominated by Arabica. They buy their coffee directly from plantations ensuring the picking, drying, and washing process adhere to the strictest of guidelines for a sustainable model that protects the environment, and everyone involved.

All their venues feature an immersive urban experience combined with music and arts and an after-work scene where coffee-inspired cocktails and local spirits come together. They are also passionate about the support the homeless community through free coffee boards. As a social enterprise, they believe differently from other speciality coffee companies and strive for profit to achieve their purpose. This role is an excellent opportunity if you love working in an energetic store environment where you’ll be able to positively influence and guide others, maintain an encouraging team environment, and continuously develop your leadership skills.

Perks as a General Manager:

  • Comprehensive training (including coffee knowledge!)
  • Competitive wages & benefits
  • 30 days holiday per year
  • Achievable bonus structure
  • Discounted food and drinks
  • Rewards for wowing your team or your customers
  • Employee Assistance Programme for when you need advice or assistance collaborative, creative, and inspiring working environment
  • Socials, including Friday night drinks and pizza nights
  • Training and opportunity to progress your career
  • Opportunities to grow yourself and career progression

Duties of a General Manager:


  • Closely manage key P&L lines, especially labour costs, adjusting as required, as well as conducting budget reviews and reporting cost plans to upper management
  • Deliver retail profit targets without compromising the brand, customer experience, product quality or employee engagement.
  • Making sure your team are serving superb coffee, as well as leading your team to deliver unique experiences for your customers
  • Constantly inspiring your team to go the extra mile for our guests, keeping expectations & standards high
  • Coaching & developing your team to be the best they can be. You are passionate about growing individuals within your group and helping them in their career journeys.
  • Confidently running shifts and working closely with your team to go the extra mile for our customers
  • Ensuring the basic day-to-day practices of your cafe are always maintained, including coffee quality, food quality, customer experience, health & safety and food hygiene & allergen practices
  • Effectively dealing with customer feedback, using this as an opportunity to improve performance and operational best practice

Job Title:            General Manager

Location:            Heathrow Bus Station

Salary:                Up to £35,000 + Bonus

Sector:                Speciality Coffee Shop

If you are keen to discuss the details further, please apply today or send your cv to benCorecruitment

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