Job Description

Want to make a difference in your community?

We are hiring on behalf of a leading homeless prevention charity that works across Cheshire.

You will be based in their Ellesmere Port office but will be required to go on local visits so being a driver is vital to this role.

Your main responsibilities will include:

Service delivery:
o Maintain and manage a caseload of customers with varied needs who are at risk of losing their home, producing person centred support plans to achieve positive outcomes and prevent homelessness

o To undertake regular needs and risk reviews and create risk management and support plans with the customer

o Offer a range of interventions, including 1-1 support / home visits, crisis work, telephone support, office-based appointment, and drop-in sessions.

o To liaise with various agencies and partners in relation to the customers housing situation to prevent homelessness

o Advocating for customers if required to ensure all housing offers and opportunities have been assessed and considered

o In collaboration with colleagues, encourage customers to improve their life skills through engagement in activities and other opportunities

o Facilitate the delivery of the Advice & Information hubs across the borough providing advice and guidance to the customers

o Accompanying customers to interviews and appointments whilst encouraging customers to represent themselves, advocating where appropriate

o Provide basic advice, assistance or signposting to customers on a range of subjects including benefits, housing issues, anti-social behaviour, domestic abuse, offending, substance misuse, mental health or learning disabilities

o To work with customers to identify support needs which can be met by other agencies, to make referrals to specialist agencies, and develop appropriate casework links with such agencies in relation to customer`s plans.

o In collaboration with the Customer Engagement Officer, encourage and facilitate customer involvement ensuring that the customer voice influences service delivery and standards

o Work collaboratively with the Change Co-ordinator in enabling customers to understand the impact and consequences of the decisions they make and the actions they take

o To work within the safeguarding protocols, working proactively by supporting and responding to issues relating to safeguarding children and vulnerable adults

You`ll be hired by Brook Street Social Care; we are a leading agency that works with clients right across the UK. We are multi-award winning and have been named the most ethical employer globally for the thirteenth year for our proven commitment to ethical leadership, compliance, corporate social responsibility, and business practices at large. We are the only company in our industry to earn this award.

This role is ongoing for eight weeks, with the potential of being made permanent at the end of it. As you are directly employed by us, we will put you into another stream of work once the 8 weeks has finished.

You will be supported by our friendly team of consultants from day one, we have 24hr 365day a year employee support line and a city centre-based office, so we are always on hand to answer your questions and discuss your availability.
As a business, BS Social Care offers excellent benefits, including but not limited to:

  • Accrue annual leave when you work.
  • Flexible work schedules now allow for a balanced home-work-life balance.
  • Extensive free training including access to thousands of online courses and industry recognised certificates via our training partner Percipio.
  • Employer pension contributions. You pay in, we pay in.
  • Access to mental health support from day one of employment.
  • Work alongside excellent clients some of which work exclusively with us meaning you will have opportunities that you will only get working for BS Social Care.

£11 p/h, full expenses paid.

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