Support Worker / Resettlement Worker

Location: Islington

Our client is one of the largest providers of supported accommodation services various clients such as young people, clients with a history of homelessness, resettlement, health and substance misuse issues. They aim to help vulnerable people find opportunities to change their lives and futures.

Position Available: Support Worker – Homelessness and Resettlement Workers

£12.19 – £14.07 per hour, full time hours, Monday to Friday 9am – 5pm

Role Purpose:

We need Support Workers and Resettlement Workers looking for locum or full-time temporary work. This will be Monday to Friday 9am – 5pm.

Supporting and empowering our customers to increase their life skills, self-management and confidence to successfully sustain independent living.

This aim will be achieved through the provision of individualised support, tailored to the specific needs of homeless adults and young people.


  • Service delivery
  • Holding a caseload of customers and co-ordinating their support packages.
  • Actively promoting customer involvement at all times and managing the resettlement process.
  • Working with customers to assess and identify their support needs, agreeing support plans, recording outcomes and reviewing progress towards achieving their goals.
  • Establishing supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
  • Ensuring customers are supported to achieve independent living through proactive support and building positive links with relevant agencies.
  • Liaising with external partners, including accessing appropriate statutory and voluntary services.
  • Ensuring fair access through interviewing and assessing the suitability of referrals, based on the criteria of the project.
  • Ensuring customers are supported to raise complaints, comments and suggestions.
  • Housing Management
  • Ensuring all voids are advertised and lettings made promptly.
  • Supporting customers to pay their rent, including providing advice on benefits and debt management.
  • Being accessible and responsive at all times to customers’ concerns and requests for information.
  • Supporting and advising customers on any matters relating to their occupancy agreements.
  • Dealing with breaches of occupancy agreements sensitively and efficiently, in accordance with warnings and appeal procedures.
  • Responding in a decisive and proactive manner to customer and neighbour disputes.
  • Producing and monitoring records including rent, Supporting People monitoring information and CORE reports within required deadlines.
  • Reporting repairs and maintenance in accordance with policy and procedure.
  • Supporting colleagues to remove items and make rooms ready for new occupants, where required
  • Health and Safety
  • Ensuring customers have up to date information on Health and Safety, and supporting them to manage their environment.
  • Being fully aware of, and working within Health and Safety legislation.
  • Carrying out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.
  • Undertaking risk assessments for each customer and reviewing them regularly.
  • Administration
  • Keeping accurate records, including logbooks, service user files, monitoring information etc.
  • Providing written reports and information as requested.
  • Maintaining clear and concise records of all key working sessions.
  • Being aware of, and adhering to, all relevant financial procedures.
  • Maintaining personal records on the HR database.
  • Experience required:

  • Experience of supporting vulnerable people (young people, mental health, substance misuse, rough sleepers) to achieve independent living
  • Experience of supporting and an understanding of the reasons why people become homeless and the needs and challenges they face.
  • Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits.
  • Ability to take on a caseload with responsibility for key working a group of customers, co-ordinating support packages, and proactively ensuring all necessary tasks and activities are completed.
  • Ability to document clear records and to evidence outcomes achieved with customers.
  • Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback.
  • Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English.
  • Computer literate, and competent in the use of Microsoft Office applications.