Job Description

Homeless Support Worker
Mental Health & Substance Misuse
Full time, Permanent
Monday – Friday, 9am-5.30pm
Driving Licence- Essential

Under the leadership of the Supported Housing Manager to assist in the provision of effective, high quality support services to vulnerable, single homeless individuals who have needs such as offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living. The role is to support clients in assessing their needs and involving clients as fully as possible in that process using a balanced and open approach to risk.

You will primarily work within the client’s home but may also work in other appropriate community settings.

Must Have –
Valid Driving Licence.
Supported Living experience
Experience in Mental health or homelessness
Risk assessment experience.

Support Planning and Risk Assessing
Conduct assessments with homeless individuals presenting at the service.
Carry out new client welcomes, inducting clients into the service including registering with doctors, etc
Support clients to articulate and achieve their goals and targets as defined/ agreed within their support plans and support contracts, offering personal, holistic and emotional support.
Hold planned key-work sessions each week with clients using a person centred flexible approach.
Offer a creative but assertive approach in order to seek to re-engage rather than taking the route of punitive action that may lead to disengagement and eviction
Assess support needs via Outcomes Star assessments, and plan support around individual need.
Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g. Key Workers, Probation Officers.
Hold multi agency meetings, coordinating the support of the client with other professionals
Update records with all client and agency contacts, accurately and timely.
Provide support to help clients manage their own lives and their home to their full potential including dealing with benefits, budgeting and neighbour relations.
Motivate and challenge clients so they realise their goals.
Liaise between clients and external agencies regarding the provision of specialised support when appropriate.
Deal promptly with all complaints and protection from abuse disclosures.
Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
Assist with securing move-on to appropriate accommodation.

NB. This is not an exhaustive list; it is an indication of the nature of tasks to be undertaken.

To discuss this role and/or apply please Email your CV – or text 07878 403785 to arrange a convenient time to speak.

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