Want to make a difference?

Train to become a volunteer at Ashfield Citizens Advice

Citizens Advice needs your help. Last year we helped over three and a half thousand clients deal with over ten thousand problems. It is because of volunteers like you that these clients are able to find the help they need to solve their problems.

Join a friendly and supportive team. We have volunteers from all walks of life. From students to retirees, returning parents to people looking for work. We offer a friendly and supportive environment for volunteers from all backgrounds.

Over half of the people who volunteer with us go on to full-time employment or education. Employers value the experience you gain volunteering at Citizens Advice. Our volunteers learn team working skills, interviewing skills and much more! These are skills that many employers are looking for.

About the Adviser role

Our adviser works remotely from home, to help people solve the problems they are facing. When you join Citizens Advice, you will be invited to join our comprehensive, in-depth, online adviser training program. As a volunteer adviser you will interview clients over the phone, via web chat and email and help them to negotiate with creditors or service providers, draft letters, make phone calls on their behalf and many more tasks.

The training

The training is all online and can be completed remotely from home. It is comprehensive, in depth and rewarding. We are looking for people with a friendly manner who are confident and comfortable with using IT. You need no prior knowledge of law. Your initial training will last between two to three months, and during this time you will study a wide range of subject areas, complete eLearning modules and study packs and attend Webinars and online training sessions. Our advisers are continually learning, developing their skills, and expanding their knowledge. As laws and policies are continually changing, so must our advice. It is vitally important that you are dedicated, committed and reliable as much of the work you will undertake is essential to the smooth running of our client sessions, office and charity.

Time and Commitment

As this is a very challenging role, to become a great Adviser, you will ideally be able to commit to two sessions a week, which is around five hours a week, for at least six months. We will support you and help you to gain confidence in the role, working with clients and the different enquiry areas we deal with, to ensure that you are ready to deliver the appropriate advice our clients need.

To find out more

Email us at recruitment@ashfieldca.org.uk

For information, our admin office is located at Ashfield Health and Wellbeing Centre, Kirkby in Ashfield, Notts.

This role is advertised as part of TPP’s Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.