Senior Adviser

Ipswich, Suffolk, United Kingdom

Job Description

  • Ipswich Housing Action Group (ihAg),   Ipswich
  • £26, per annum (Pension Scheme: 7% plus employee contribution currently 1%)
  • 37.5 hours per week
  • Permanent
  • Reference:
  • Required as soon as possible.

    • The Senior Adviser will provide day-to-day oversight of the support and advice offered at the Centre, and first tier support and supervision of our hard working and dedicated Advice Team. They will be responsible for the smooth running of the day-to-day support offered by the team, ensuring there is sufficient cover for each part of service delivery, and that the team provides quality, person-centred, advice and support. The Senior Adviser will also support the ongoing relationships with partner agencies, who co-locate at the Hub to meet the multiple needs of the people ihAg supports.

    Main duties and responsibilities:

  • oversee the day-to-day operations of the Advice Team
  • provide high level advice and support to service users (particularly those that are more persistent or complex)
  • alongside the Advice Services Manager, directly supervise members of the Advice Team
  • establish and maintain effective working relationships with partnership agencies
  • identify relevant training and development opportunities for new and existing staff including providing a mentoring role where appropriate
  • maintain timely, accurate and up-to-date records and relevant information
  • compile and present qualitative and quantitative reports to the Advice Services Manager as required
  • take a lead role in maintaining the standards as set out in the Advice Quality Standard
  • any other duties as identified by the Advice Services Manager.

    • You should have experience of:

  • advice work using a variety of channels (face to face, telephone, digital and post)
  • working with people who meet one or more of the following criteria: homeless, at risk of homelessness, have complex personal circumstances which cause adversity
  • working with a wide range of professionals/third parties
  • finding creative ways to engage people.

    • The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advice to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness. Working in partnership with other professionals, the Centre provides a seamless gateway to specialist services such as money advice, health outreach, mental health practitioners, housing options, and drug and alcohol support services, ensuring people receive an individualised, wrap-around support package from a safe, person-centred environment.

    ihAg is a leading provider of services for people experiencing homelessness or at risk of homelessness.

    As an employee of ihAg you would be a member of a lively, creative team, committed to delivering a quality service which is making a real difference in people’s lives.

    To find out more:

    For an informal discussion only, please contact Hayley Kendall on: