Customer Accounts Team Leader
Chippenham
Salary- £31,900 – £35,850per annum + 750 Car Allowance- depending on skills and experience
Contract type – Permanent
Working hours – Full Time 37 hours
Closing Date – 14 October 2022
Interview Date – 26 October 2022
About the role
Working for Gloucestershire Domestic Abuse Support Service (GDASS – part of GreenSquareAccord) www.gdass.org.uk, GDASS provides support to victims of domestic abuse (16+) living in Gloucestershire.
In addition to support services, GDASS also operate a helpline and manage the Places of Safety properties.
Your role is to ensure the effective collection of income on behalf of GreenSquareAccord including rent & service charges, court costs, recharges, sundry debts and any other income collection as required by GreenSquareAccord and in line with targets set by the Board.
You will oversee line management of staff responsible for collection of income from current & former tenants, recharges & sundry debts across the GreenSquareAccord Group along with administration staff and will have responsibility for identifying & implementing improvements within Orchard, ongoing training and performance management.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You will have a minimum 2 years supervisory in staff management ideally experience in arrears management or transferable skills in similar fields.
You must have experience of 1-1`s and appraisals
You will have experience of housing association rent collection procedures and sector guidance, rent account systems and payment processes.
You will have experience of PCOL / MCOL possession proceedings / Small Claims Court and presenting cases in court.
You will have previous experience of income recovery, arrears recovery, debt recovery, or credit control.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing Date – 14 October 2022
Interview Date – 26 October 2022
