Property Services Administrator
Chippenham
Salary – £18,300-£21,700 per annum – depending on skills and experience
Contract type – Permanent
Working hours – Full Time (37hours)
Closing Date – 30 November 2022
Interview Date – 8/9 December 2022
About the role
You will provide an effective and efficient service across the Responsive, Grounds Maintenance, Re-investment, and Asset Management Teams and to provide a first-class customer focused service to our customers. The post holder will also be required to give general and specialised administrative support to the department.
You will provide operational control/support of trades staff and contractors ensuring that outstanding jobs are expedited and that any required variations (materials, no access calls etc) are processed in a timely manner and that the housing management system is up to date with clear notes.
You will act as case officers for disabled adaptations, liaising with customers and providing assistance and support throughout the process of applying for and completing works.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
You will be able to demonstrate the ability to operate at a level commensurate with 2 GCSE`s (including English Language and Mathematics) at grade C+ or equivalent.
You must have strong administrative and telephone experience in a customer service role involving direct contact/front line support role with the public including complaints and queries from dissatisfied customers, demonstrating ability to resolve problems.
You must have a professional and caring attitude.
About us
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
Our purpose
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people – whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing Date – 30 November 2022
Interview Date – 8/9 December 2022
