Job Description

The recovery support worker will be part of a team providing effective, responsive, high-quality, resident focussed support services to address the presenting needs of our Residents. You will be responsible for leading and coordinating the support for allocated clients by providing practical and personal support to residents in a way that is approachable, engaging, empathetic and flexible. You will be responsible for formulating comprehensive needs assessments and risk assessments resulting in an agreed support plan, you will need to be resilient, innovative, creative and have a commitment to working collaboratively within a harm minimisation and strengths/recovery framework.

Ø Provide high-quality support, care and advice to our residents that focuses on their strengths and goals and is delivered in a way that suits them, within a framework of active engagement, positive risk taking and person-centred support planning. Ensuring that support plans are SMART and evidence progress for the resident, including regular review and monitoring ensuring that actions and tasks are carried out as agreed

Ø To carry out comprehensive needs assessments in conjunction with other team members with prospective residents. Following the interview, this will involve comprehensive documentation and contribute to referral decisions

Ø To assess factors which could impact on the safety of residents or others, and to develop high quality and comprehensive risk management plan with the resident and any other services involved in delivering relevant support to an individual. Following this, you will monitor and review risk plans in line with policy guidelines and procedural timescales and in response to changing levels of risk

Ø To identify and work with a range of agencies to ensure all residents have access to relevant services including both statutory and non-statutory support and community resources.

Ø Working in partnership with residents and others involved in their support, to translate needs assessments into support and action plans which are person centred, outcome focussed, and able to demonstrate clear and appropriate goals and actions in order to enable residents to realize their aspirations. This includes acting as a central coordination point for external support services and to increase or taper support in line with presenting need.

Ø To accompany clients to appointments with other services where appropriate or liaise with a Support Assistant to ensure that the resident is supported appropriately.

Ø To support and encourage clients to undertake housekeeping and cleaning duties as necessary to maintain a clean and safe physical environment.

Ø To complete onward referrals to identified move-on accommodation to and support residents to prepare effectively for move on.

Ø To complete detailed and thorough sign-ups to ensure that new residents understand the rights and responsibilities of both themselves and under their tenure agreements and to assist with all areas of their move in to ensure new residents are made to feel comfortable and are given information concerning their tenure agreement, the local area and other services.

Ø To be flexible, to share skills and knowledge and support colleagues by participating in team meetings and being fully prepared to share and discuss ideas and offer solutions.

Ø To assist with the development and implementation of opportunities for individuals and groups of clients to help them build and engage in their community .

Ø To assist the Complex Needs Coordinator in developing and implementing opportunities for individuals and groups of clients to help them build and engage in their community

Ø To assist the Complex Needs Coordinator in developing and implementing resident involvement opportunities

Ø To deal with the immediate support needs of all residents as appropriate including providing crisis intervention where necessary. Supporting colleagues to diffuse difficult or dangerous situations and to summon outside assistance when necessary.

Ø To challenge disruptive or unacceptable behaviour in a sympathetic and assertive way, balancing the needs of the individual with responsibilities for the safety of the service

Ø Accurately record all relevant contact with residents using the appropriate processes on the InForm Data base

Ø To take personal responsibility for feeding back to colleagues/managers any information or comments that would contribute to ensuring the service is relevant and responsive.

Ø Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

Ø To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

Ø To attend shift handover meetings, weekly Team Meetings, team review days and other meetings as agreed with the Unit. To chair and take minutes of meetings, as requested.

Essential Requirements:

  • Experience in helping people to identify personal goals and supporting them through a process of change
  • Experience of dealing with complex and difficult situations in relation to people.
  • A sound understanding of the issues faced by people who are homeless or vulnerably housed and the difficulties they can experience in accessing services that are fully responsive to their needs
  • Experience of liaising with and/or coordinating several individuals and/or agencies to achieve effective outcomes.
  • Experience in helping people to identify personal goals and supporting them through a process of change.
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