Job summary

The PCN CareCoordinator for Inequalities and Access will work as part of amulti-disciplinary team and we are looking for someone who has a commitment toimproving access to primary care services and helping tackle neighbourhoodhealth inequalities in the delivery of primary care. This is a greatopportunity for someone who has the enthusiasm to work with the five memberpractices to help improve patient experience of access to general practice. To be able to fulfil and enjoy this role, youwould benefit from having worked in health or care settings either in apatient/resident-facing or administrative role.

TheCare Coordinator for Inequalities and Access will work with the PCN memberpractices supporting them to identify and address barriers to allow improvedpatient access to the full range of general practice services. Some groups ofpatients do not currently experience easy access to general practice servicesand subsequently do not experience the same health outcomes as the rest of thepopulation. This is a pivotal role and is required to champion the needs ofthose most vulnerable to poor health outcomes who often struggle to accesshealthcare.

For further information about the role or an informal discussion, please contact jo.stocker@nhs.net

Interviews will be held at Quantock Vale Surgery TA4 3LH on Tuesday 13th December 2022.

Main duties of the job

  • Work with the PCN member practices to identify and address access barriers for those who struggle to access healthcare.
  • Working with other PCN Care Coordinators, raise awareness of health promotion, screening, NHS Health Checks and LD Health checks with patients.
  • Liaise with GPs and practice teams to identify individual patients who struggle to access health services and/or coordinate effectively with all relevant services.
  • Act as a point of contact between GP, patients, carers and other agencies.
  • Manage patient-initiated calls for help/signposting etc., ensuring patients are directed to appropriate services.
  • Support patients to self-manage their care including referrals to Social Prescribing Link Workers where a patient may benefit from this service.
  • Link in with and build relationships with the wider PCN team, Social Prescribers, Pharmacists, Health and Wellbeing Coaches and other clinical/non-clinical partners involved in the patients care.
  • Holistically bring together all of a persons identified care and support needs, and explore options to help them achieve their needs.
  • Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
  • About us

    TauntonCentral Primary Care Network is a relatively new organisation but our fivemember practices have a strong history of collaborative working to develop thebest patient-centred care and services. The PCN has approximately 60,000patients registered with four practices in Taunton and one practice in the neighbouringvillage of Bishops Lydeard. We prideourselves on our ability and willingness to adopt innovative ways of workingthat improve patient care and make our PCN a rewarding place to work.

    Date posted

    16 November 2022

    Pay scheme

    Agenda for change

    Band

    Band 4

    Salary

    £23,949 to £26,282 a year

    Contract

    Permanent

    Working pattern

    Full-time, Flexible working

    Reference number

    A2706-22-4082

    Job locations

    Quantock Vale Surgery

    Mount Street

    Bishops Lydeard

    Taunton

    Somerset

    TA4 3LH

    Job description

    Job responsibilities

    The Care Coordinator forInequalities and Access will work with the PCN member practices supporting themto identify and address barriers to allow improved patient access to the full rangeof general practice services. Some groups of patients do not currentlyexperience easy access to general practice services and subsequently do notexperience the same health outcomes as the rest of the population. This is apivotal role and is required to champion the needs of those most vulnerable topoor health outcomes who often struggle to access healthcare.

    People experiencing theworst health inequalities include those in the following groups:

    Gypsy, Traveller and Romagroups

    homeless people and thoseinsecurely housed

    vulnerable migrants, refugeesand asylum seekers

    sex workers

    people in contact with thecriminal justice system

    people with learningdisabilities

    people with SMIs (severemental illness)

    housebound

    care leavers

    people with a language barrier

    people with low healthliteracy

    people with drug and alcoholproblems

    people digitally excluded withno access to the internet or broadband

    Our Care Coordinator willuse assertive outreach skills to engage people who are hard to reach. You will reach out to those communities whosometimes feel voiceless to give them the help and support they need. You will support patients in preparing for orin following up clinical conversations they have with PCN primary careprofessionals. You will be working with patients to help ensure they have theright support and to signpost to the relevant local voluntary sectororganisations that can support them with their non-clinical health needs.

    From the patientsperspective, nobody is more highly valued than the care coordinator, who istheir go-to person if their needs change or if something goes wrong withservice delivery. Many elderly and disabled people have highly complex needsand would struggle to coordinate with all the relevant services directly. Thecare coordinator relieves them of this burden and ensures that there are nogaps in service provision.

    Support provided directly with patients and their carerswould include supporting the development of personalised plans, utilisingdecision aids, providing information, making appointments, coordination andnavigation for people and their carers across health and care services.

    Job description

    Job responsibilities

    The Care Coordinator forInequalities and Access will work with the PCN member practices supporting themto identify and address barriers to allow improved patient access to the full rangeof general practice services. Some groups of patients do not currentlyexperience easy access to general practice services and subsequently do notexperience the same health outcomes as the rest of the population. This is apivotal role and is required to champion the needs of those most vulnerable topoor health outcomes who often struggle to access healthcare.

    People experiencing theworst health inequalities include those in the following groups:

    Gypsy, Traveller and Romagroups

    homeless people and thoseinsecurely housed

    vulnerable migrants, refugeesand asylum seekers

    sex workers

    people in contact with thecriminal justice system

    people with learningdisabilities

    people with SMIs (severemental illness)

    housebound

    care leavers

    people with a language barrier

    people with low healthliteracy

    people with drug and alcoholproblems

    people digitally excluded withno access to the internet or broadband

    Our Care Coordinator willuse assertive outreach skills to engage people who are hard to reach. You will reach out to those communities whosometimes feel voiceless to give them the help and support they need. You will support patients in preparing for orin following up clinical conversations they have with PCN primary careprofessionals. You will be working with patients to help ensure they have theright support and to signpost to the relevant local voluntary sectororganisations that can support them with their non-clinical health needs.

    From the patientsperspective, nobody is more highly valued than the care coordinator, who istheir go-to person if their needs change or if something goes wrong withservice delivery. Many elderly and disabled people have highly complex needsand would struggle to coordinate with all the relevant services directly. Thecare coordinator relieves them of this burden and ensures that there are nogaps in service provision.

    Support provided directly with patients and their carerswould include supporting the development of personalised plans, utilisingdecision aids, providing information, making appointments, coordination andnavigation for people and their carers across health and care services.

    Person Specification

    Qualifications

    Essential

  • NVQ Level 2 or equivalent
  • Willing to work towards NVQ Level 3
  • Desirable

  • NVQ Level 3
  • Experience

    Essential

  • Minimum of 2 years in health, social care or the voluntary/community sector, supporting vulnerable groups profession
  • Knowledge of primary care
  • Experience of working in a multi-disciplinary setting
  • Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
  • Experience of administrative duties
  • Desirable

  • Knowledge/familiarity with medical terminology
  • Understanding of current issues facing the NHS
  • Understanding of health and social care processes
  • Experience in use of databases
  • Person Specification

    Qualifications

    Essential

  • NVQ Level 2 or equivalent
  • Willing to work towards NVQ Level 3
  • Desirable

  • NVQ Level 3
  • Experience

    Essential

  • Minimum of 2 years in health, social care or the voluntary/community sector, supporting vulnerable groups profession
  • Knowledge of primary care
  • Experience of working in a multi-disciplinary setting
  • Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality
  • Experience of administrative duties
  • Desirable

  • Knowledge/familiarity with medical terminology
  • Understanding of current issues facing the NHS
  • Understanding of health and social care processes
  • Experience in use of databases
  • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.