Job summary
To provide specialist network engineering services for the University Hospitals Plymouth NHS Trust (UHPNT) and IM&T-supported organisations to help design, configure, maintain and troubleshoot The Network. Provide expert guidance to engineers and Network Manager. Investigate a range of complex IM&T issues. Follow the relevant technical strategies, policies, standards, and practices. Primarily remote working with some on site duties.
The role is part of the Network on-call rota.
Main duties of the job
To be a lead Network Engineer in support of the Plymouth Health Community network and telephony infrastructure. Day to day duties include progressing of planned project work and troubleshooting of user-submitted Helpdesk tickets. The successful candidate will have excellent communication skills and represent the Trust when attending face-to-face and virtual meetings with suppliers and other stakeholders on a variety of topics relating to network infrastructure. They will offer expert guidance to the Network Manager and Network Engineers, and be willing to carry out their own research to fill knowledge gaps.
About us
The success of home working practices allows the department the freedom to consider candidates beyond our local borders, so the teams strongly welcome all applicants.
Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Date posted
18 November 2022
Pay scheme
Agenda for change
Band
Band 6
Salary
£33,706 to £40,588 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
216-ML-C4786106
Job locations
Chamberlain House (Plymouth Science Park)
1 Research Way
Plymouth
PL6 8BU
Job description
Job responsibilities
To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including: LAN, WLAN & WAN Computer network security Firewalls, encryption, and authentication TCP/IP including DNS and DHCP VPN NAC BGP STP OSPF
To manage the Trusts Comms Rooms including: Access / Security Environment issues heat and power usage Panel patching standards Network space allocation Tidiness Disposal of redundant equipment using Trust process
To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and Client Services professionals where necessary.
To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
To configure networking equipment, ensuring appropriate access control and management of the secure systems.
To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
Monitor network performance and availability.
Assist in the management of the networks licensing position.
Planning Support
Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Communication & working relationships
To communicate highly complex multi-stranded IT infrastructure issues to:
IM&T Managers
Users – covers all Health Community staff and the general public
Various staff in other NHS organisations:
General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other
This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
Infrastructure upgrades often require working outside of normal working hours.
Job description
Job responsibilities
To be a lead specialist network engineer in support of the Plymouth Health Community network and telephony infrastructure including: LAN, WLAN & WAN Computer network security Firewalls, encryption, and authentication TCP/IP including DNS and DHCP VPN NAC BGP STP OSPF
To manage the Trusts Comms Rooms including: Access / Security Environment issues heat and power usage Panel patching standards Network space allocation Tidiness Disposal of redundant equipment using Trust process
To analyse, investigate and resolve highly complex queries, problems, and users requirements of the network infrastructure, liaising with the Corporate Systems, Systems Operations and Client Services professionals where necessary.
To introduce, adapt, test, improve, repair and maintain the network infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary.
To configure networking equipment, ensuring appropriate access control and management of the secure systems.
To ensure the maximum availability of the network including Disaster Recovery planning and implementation, involving out of hours work where necessary.
To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer network resources.
To develop and redesign the teams working practices, procedures and documentation, ensuring a quality first approach.
Monitor network performance and availability.
Assist in the management of the networks licensing position.
Planning Support
Ensure that the Network Manager has the appropriate technical information to lead and represent the interests of the Network Team and the teams remit at all levels.
Proactively create reports and insights to support strategy and management of the network environment and the resources contained within.
To plan, design, cost, develop, procure, and install the network infrastructure enhancement relating to the development of new business systems.
To project manage the strategic telecommunications projects for the research, development, and introduction of new technologies.
Communication & working relationships
To communicate highly complex multi-stranded IT infrastructure issues to:
IM&T Managers
Users – covers all Health Community staff and the general public
Various staff in other NHS organisations:
General Practitioners, Strategic Health Authority and other health organisations in South & West Devon
Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
Other
This post is part of the IM&T Network On-Call Rota which provides critical network infrastructure support out of business hours.
The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communitys telephone and computer infrastructure.
Infrastructure upgrades often require working outside of normal working hours.
Person Specification
Qualifications
Essential
Actively studying towards, or achieved current CCNA
Desirable
Network specific qualification, i.e. CCNA or higher
Industry recognised vendor-specific certifications including ITIL
Knowledge & Experience
Essential
Demonstrable experience of working in a multidisciplinary team.
Proven delivery and understanding of network deployments.
Desirable
Awareness: Up to date with the NHS Programme for IT and other national directives
Aptitude
Essential
Knowledgeable, personable, approachable, good communicator
Desirable
Good written and verbal communication skills with examples of stakeholder engagement
Person Specification
Qualifications
Essential
Actively studying towards, or achieved current CCNA
Desirable
Network specific qualification, i.e. CCNA or higher
Industry recognised vendor-specific certifications including ITIL
Knowledge & Experience
Essential
Demonstrable experience of working in a multidisciplinary team.
Proven delivery and understanding of network deployments.
Desirable
Awareness: Up to date with the NHS Programme for IT and other national directives
Aptitude
Essential
Knowledgeable, personable, approachable, good communicator
Desirable
Good written and verbal communication skills with examples of stakeholder engagement
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
