Retail Sales Assistant – Career Change
Full-Time, Permanent


We are currently recruiting on behalf of one of the UK’s leading banks. Our client are looking for X3 great Retail Sales Assistants based in Belfast to join the team. No previous banking experience is necessary, you just need a background in customer services and a willingness to learn about the banking industry – full training is provided.

Benefits of the Retail Sales Assistant:

  • Basic salary of £20,787
  • Fortnightly pay (pay day before Christmas)
  • Permanent position – 40 hours per week
  • Flexible working hours – WFH after 12 weeks.
  • Fully paid training.
  • Onsite City Centre parking.
  • Great progression opportunities. At least 85% of Managers are homegrown.
  • A bright, modern, place to work with excellent staff facilities with excellent transport links.
  • Work from home after 6 months
  • Onsite café.
  • Develop your career in a global company of over 225,000 employees across more than 40 countries!

Duties as a Retail Sales Assistant:

As a Retail Sales Assistant, you will be representing one of the UK’s largest banks, handling inbound and outbound calls from existing customers. Your daily duties will involve:

  • Handling inbound calls regarding pre-arrears and arranging payments & solutions for customers in financial difficulty.
  • Handling sensitive calls and information. Speaking with vulnerable customers and handling calls with extra care.
  • Assessing the needs of the customer and taking ownership of the call to provide the best possible solution.
  • Handling a mixture of inbound and outbound calls – predominantly inbound. There is no sales involved, the outbound calls will be follow up calls to existing customers that you have spoken to previously.

Requirements of the Retail Sales Assistant role:

  • A minimum of 6 months experience within the customer service or banking sector.
  • Clear criminal and credit records
  • References to cover the last 3 years of employment.
  • Computer literate with the ability to multitask and use multiple systems at any one time.

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required.
  • Plastic shield at workstations
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitisation, disinfection or cleaning procedures in place

If you are interested in the Retail Sales Assistant role, please click APPLY below and we will be in touch with you.

Keywords: Call Centre, Customer Service, Banking, Finance, Inbound Banking.
Red Dot Recruitment specialise in Call Centre roles.

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