Job summary
To provide specialist IT Systems infrastructure engineering services for the University Hospitals Plymouth NHS Trust (UHPNT) and IM&T supported organisation. Act as deputy for the Systems Operations Manager. Provides expert guidance and technical leadership to both junior and senior engineers. Lead on investigating a range of specialist and complex IM&T issues, following the relevant technical strategies, policies, standards, and practices. Primarily remote working with some on site duties as and when required. The role is part of the on-call Systems rota.
Main duties of the job
To be a leading systems engineer in support of the UHP computer server systems infrastructure operational functions, including:
Microsoft Active Directory (inc. DNS, Group Policy, and Authentication)
Windows Server platforms inc. MS SQL Server
Windows and SQL failover clustering (including SQL Availability Groups)
VMware and/or Nutanix AHV
Dell PowerScale (Isilon) and File Sharing
WSUS / Ivanti Security Controls
Linux and Unix operating systems
Citrix and Windows Terminal Servers
CommVault backups
Server Hardware
Web Servers (IIS/Apache)
Automation (Administrative scripting languages e.g PowerShell)
Microsoft Office 365 Extensive proven knowledge of system technologies, concepts, tools and practices, such as TCP/IP, DNS, DHCP, S/FTP.Ensure that the Systems Operations Manager has the appropriate technical information to lead and represent the interests of the Systems Operations Team and the team’s remit at all levels.To deputise on occasions for, and in the absence of, the Systems Operations Manager.
About us
This is an exciting opportunity for an experienced Systems Engineer to join a close-knit, dynamic, technical team, that is committed to delivering services that are fundamental to the successful delivery of clinical safety, quality, and excellent patient care. Self-development is actively encouraged and supported.The current workforce for Information Management & Technology consists of some 120 staff who work on site and from home. The main IM&T office space is within the Plymouth Science Park (PSP), a 5-minute walk away from the main hospital.
Situated on the border between Devon and Cornwall, Plymouth offers an array of social, cultural, and professional benefits due in part to the city’s proximity to the ocean and surrounding countryside. The city centre and nearby Barbican region are key social hubs, providing modern shopping facilities and popular restaurants and caf’s catering to diverse cuisine preferences and lifestyles. Water sports, cycling, and hiking are popular pursuits, with a wide range of other leisure activities all available on the coast, or nearby Dartmoor National Park. Public gyms offer conventional indoor fitness options, with a selection of major clubs available within minutes of Derriford Hospital.
Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Date posted
21 October 2022
Pay scheme
Agenda for change
Band
Band 7
Salary
£41,659 to £47,672 a year Dependant on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
216-LA-A4461418-A
Job locations
Derriford Hospital (Plymouth Science Park)
1 Research Way
Plymouth
PL6 8BU
Job description
Job responsibilities
Technical Support
To be a lead specialist systems engineer in support of the Plymouth Health Community computer server systems infrastructure including: Microsoft Active Directory Microsoft Exchange Email services Windows Server platforms Windows clustering Virtual Server platform Storage Area Network Microsoft SQL database Availability Groups VAX servers including VMS operating system and DSM databases Unix operating systems Citrix and Windows Terminal Servers CommVault and Backup Express backups TCP/IP including DNS and DHCP HP server hardware
To manage the Trusts Computer Rooms including: Access / Security Environment issues heat and power usage Planned Power shutdowns Server Space Allocation Tape Storage and data safes Tidiness Disposal of redundant equipment
To analyse, investigate and resolve highly complex queries, problems and users requirements of the computer server system infrastructure, liaising with the Telecoms and Software Development professionals where necessary.
To introduce, adapt, test, improve, repair and maintain the computer server system infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary. Assisting system suppliers with operating system, database, and application upgrades.
To configure both the hardware and software of expensive computer server system infrastructure equipment, ensuring appropriate access control and management of the secure server systems.
To ensure the maximum availability of the computer server system infrastructure including Disaster Recovery planning and implementation involving out of hours work where necessary.
To input and manipulate data to the computer server system infrastructure equipment and the IT databases.
To input and manipulate data to, and create reports from, various server system analysis tools including the production of system downtime reports.
To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer server system resources.
To develop new, propose changes to, and redesign the teams working practices, procedures and IT databases ensuring a quality first approach.
To ensure computer server anti-virus software is up to date.
Monitor backups and undertake the restore of user files and computer server systems.
Assist in the management of the server estates licensing position and of certificate renewals.
Planning Support
Ensure that the Systems Operations Manager has the appropriate technical information to lead and represent the interests of the Systems Operations Team and the teams remit at all levels.
Proactively creates reports and insights to support strategy and management of the server environment and the resources contained within.
To plan, design, cost, develop, procure, and install the computer server system infrastructure enhancement relating to the development of new business systems.
To project manage the strategic computer server system projects for the research, development, and introduction of new technologies.
Human Resources
To assist the recruitment, training, and allocation of work of IT Systems Operations Team engineers.
To assist the Systems Operations Manager in the day to day running of the team.
To deputise on occasions for the Systems Operations Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy
Assist the IT Head of Programme Management and Infrastructure and the IT Systems Operations Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
Assist in the management and procurement of licences and certificate renewals
COMMUNICATION & WORKING RELATIONSHIPSTo communicate highly complex multi-stranded IT infrastructure issues to:
IM&T Managers Users – covers all Health Community staff and the general public Various staff in other NHS organisations: General Practitioners, Strategic Health Authority and other health organisations in South & West Devon Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
OTHER
This post is part of the IT Systems On-Call Rota which provides critical computer system infrastructure support out of business hours.
The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communities telephone and computer infrastructure.
Infrastructure upgrades often require working outside of normal working hours.
Job Holders are required to Work to the Trust values – Put patients first, Take ownership, Respect others, Be positive.
Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
Attend statutory, essential and mandatory training. Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998. Comply with the Corporate Governance structure in keeping with the principles and standards set out by the Trust.
Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.
Ensure they are familiar with the Risk Management Framework, follow policies, procedures and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.
Ensure the welfare and safety of children within their care. This includes staff who come into contact with children and families in the course of their work as well as those staff who have a specific role with children and families.
Maintain the prevention and control of infection and fully comply with all current Trust Infection Control policies and procedures.
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations.
Job description
Job responsibilities
Technical Support
To be a lead specialist systems engineer in support of the Plymouth Health Community computer server systems infrastructure including: Microsoft Active Directory Microsoft Exchange Email services Windows Server platforms Windows clustering Virtual Server platform Storage Area Network Microsoft SQL database Availability Groups VAX servers including VMS operating system and DSM databases Unix operating systems Citrix and Windows Terminal Servers CommVault and Backup Express backups TCP/IP including DNS and DHCP HP server hardware
To manage the Trusts Computer Rooms including: Access / Security Environment issues heat and power usage Planned Power shutdowns Server Space Allocation Tape Storage and data safes Tidiness Disposal of redundant equipment
To analyse, investigate and resolve highly complex queries, problems and users requirements of the computer server system infrastructure, liaising with the Telecoms and Software Development professionals where necessary.
To introduce, adapt, test, improve, repair and maintain the computer server system infrastructure equipment ensuring that equipment operating system and software/firmware are at the correct revision level, completing Change Management Requests where necessary. Assisting system suppliers with operating system, database, and application upgrades.
To configure both the hardware and software of expensive computer server system infrastructure equipment, ensuring appropriate access control and management of the secure server systems.
To ensure the maximum availability of the computer server system infrastructure including Disaster Recovery planning and implementation involving out of hours work where necessary.
To input and manipulate data to the computer server system infrastructure equipment and the IT databases.
To input and manipulate data to, and create reports from, various server system analysis tools including the production of system downtime reports.
To provide specialist advice, implement, enforce, monitor, report incidents and assist the investigation into breaches of the IT security policies, ensuring safe and appropriate use of computer server system resources.
To develop new, propose changes to, and redesign the teams working practices, procedures and IT databases ensuring a quality first approach.
To ensure computer server anti-virus software is up to date.
Monitor backups and undertake the restore of user files and computer server systems.
Assist in the management of the server estates licensing position and of certificate renewals.
Planning Support
Ensure that the Systems Operations Manager has the appropriate technical information to lead and represent the interests of the Systems Operations Team and the teams remit at all levels.
Proactively creates reports and insights to support strategy and management of the server environment and the resources contained within.
To plan, design, cost, develop, procure, and install the computer server system infrastructure enhancement relating to the development of new business systems.
To project manage the strategic computer server system projects for the research, development, and introduction of new technologies.
Human Resources
To assist the recruitment, training, and allocation of work of IT Systems Operations Team engineers.
To assist the Systems Operations Manager in the day to day running of the team.
To deputise on occasions for the Systems Operations Manager. Deputising duties to include, but not limited to, the day-to-day management of the team and attending Technical Services Management meetings.
Strategy
Assist the IT Head of Programme Management and Infrastructure and the IT Systems Operations Manager in the development of the IT Infrastructure strategy for the Plymouth Health Community, including the testing of new technologies.
Assist in the management and procurement of licences and certificate renewals
COMMUNICATION & WORKING RELATIONSHIPSTo communicate highly complex multi-stranded IT infrastructure issues to:
IM&T Managers Users – covers all Health Community staff and the general public Various staff in other NHS organisations: General Practitioners, Strategic Health Authority and other health organisations in South & West Devon Commercial IT server system Consultants, Suppliers, Installation and Maintenance Engineers.
OTHER
This post is part of the IT Systems On-Call Rota which provides critical computer system infrastructure support out of business hours.
The post holder is expected to work beyond normal worked hours to resolve any critical failures of the Plymouth Health Communities telephone and computer infrastructure.
Infrastructure upgrades often require working outside of normal working hours.
Job Holders are required to Work to the Trust values – Put patients first, Take ownership, Respect others, Be positive.
Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
Attend statutory, essential and mandatory training. Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998. Comply with the Corporate Governance structure in keeping with the principles and standards set out by the Trust.
Comply with the codes of professional conduct set out by the professional body of which registration is required for the post.
Ensure they are familiar with the Risk Management Framework, follow policies, procedures and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk.
Ensure the welfare and safety of children within their care. This includes staff who come into contact with children and families in the course of their work as well as those staff who have a specific role with children and families.
Maintain the prevention and control of infection and fully comply with all current Trust Infection Control policies and procedures.
Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations.
Person Specification
Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Person Specification
Qualifications
Essential
Knowledge & Experience
Essential
Desirable
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
