Job summary

We are seeking an enthusiastic,motivated and dedicated Assistant Reception Manager to join our friendly andwelcoming Reception Team. The Assistant Reception Manager would need to helpthe current Reception Manager to manage the team and take responsibility forthe smooth running of the reception area.

You will assist the ReceptionManager as a line manager for the reception team. You will need to support andmanage reception rotas, manage sickness and absences and hold regular teammeetings.

The successful candidate will needexcellent communication skills and resilience. They must be able to work ontheir own initiative and have supervisory experience, along with strong ITskills. You must be organised, confident and professional, have a friendly andapproachable manner and can work under pressure.

Main duties of the job

The managerial aspect of the roleincludes, but is not limited to, the following:

  • Assist in managing reception staff as linemanager, including managing rotas, training new team members, conductingreviews and appraisals, providing generic HR support to the reception team anddealing with complaints and grievances.
  • Assist in managing the reception area, coveringall reception positions as necessary, ensuring adequate staffing for patientservices,
  • Providing administrative support to thereception manager, especially with our clinical IT system.
  • Previous experience in a managerial role is essentialas is experience in a patient/customer facing role. Previous experience in ahealthcare role would be helpful but not essential.

    The Assistant Reception manager will also need to be able tocover all reception posts as necessary. The receptionist aspect of the role isvery varied and involves, but is not limited to, the following:

  • Providing reception and front of house services,
  • Signposting patients to the correct professionalto get them the appropriate care for their problem or concern,
  • Making appointments for patients,
  • Answering telephone calls from patients,
  • Dealing with queries,
  • Generally helping patients.
  • Full training will also be given to the successful candidate.

    The attached job description has full listing of whatis required for the post of Assistant Reception Manager at Burdwood Surgery.

    About us

    Burdwood Surgery is a townpractice located in the centre of Thatcham. We are a list holding practice witha list size of around 10,300 patients. We are part of the Kennet PCN, workingclosely with Thatcham Medical Practice & Falkland Surgery.

    After the 2022 Patient Survey, wewere rated the 5th best practice in Berkshire with a patientsatisfaction rate of 91% for our reception team. We pride ourselves on being adementia friendly and military veteran friendly medical practice & in ourmost recent CQC review, we were rated Good in all areas.

    Alongside our dedicated admin & reception teams, we also have a large clinical team made up of GPs, nurses,healthcare assistants, paramedics, pharmacists & social prescribers who work together to provide the best care for our patients. We also offer trainingto all our staff & welcome the opportunity for our colleagues to furthertheir skills by attending training courses suitable to their role.

    Our Patient Participation Group isvery engaged, & this year, they have helped us run blood pressure clinics toprovide better care for our patients. We have also run flu & COVID-19 boostervaccination clinics this year & have vaccinated 70% of our patient populationso far.

    We are trying tomaximise appointment capacity for patients & offer 45% of our appointments tobe booked on the day.

    We have great road and rail links;we are only a 5-minute walk from Thatcham Railway Station.

    Date posted

    23 November 2022

    Pay scheme

    Other

    Salary

    £12 an hour

    Contract

    Permanent

    Working pattern

    Full-time, Part-time, Job share, Flexible working

    Reference number

    A1666-22-3965

    Job locations

    Wheelers Green Way

    Thatcham

    Berkshire

    RG19 4YF

    Job description

    Job responsibilities

    Theattached job description has full listing of what is required for the post of AssistantReception Manager at Burdwood Surgery.

    Job description

    Job responsibilities

    Theattached job description has full listing of what is required for the post of AssistantReception Manager at Burdwood Surgery.

    Person Specification

    Skills

    Essential

  • Good IT skills,
  • Excellent written and verbal communication skills,
  • Excellent telephone manner,
  • Ability to work in a busy environment and prioritise work effectively,
  • Ability to work to deadlines.
  • Experience

    Essential

  • Experience of working in a reception / customer facing role,
  • At least 2 years experience in a high-level administrative role,
  • Experience in supervision of staff and taking responsibility for the oversight of a small team or department.
  • Desirable

  • Experience of working in a healthcare role i.e. GP Practice.
  • Qualifications

    Essential

  • GCSE grade C or above in English and Maths.
  • Desirable

  • Educated to A Level or equivalent,
  • Hold a relevant management or leadership qualification.
  • Person Specification

    Skills

    Essential

  • Good IT skills,
  • Excellent written and verbal communication skills,
  • Excellent telephone manner,
  • Ability to work in a busy environment and prioritise work effectively,
  • Ability to work to deadlines.
  • Experience

    Essential

  • Experience of working in a reception / customer facing role,
  • At least 2 years experience in a high-level administrative role,
  • Experience in supervision of staff and taking responsibility for the oversight of a small team or department.
  • Desirable

  • Experience of working in a healthcare role i.e. GP Practice.
  • Qualifications

    Essential

  • GCSE grade C or above in English and Maths.
  • Desirable

  • Educated to A Level or equivalent,
  • Hold a relevant management or leadership qualification.
  • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.