Job summary

The post holder will deal with the day to day reception duties at Rainbow Health Centre ensuring the smooth running of the surgery in conjunction with the Service Administrator. The post holder will be responsible for the day to day operation of the generic email ensuring emails are dealt with in the appropriate manner and on a daily basis. The post holder will be responsible for Patient tracing. They will also act as a focal point of communication between all centre users and staff.

Main duties of the job

Receptionist Band 3

A full-time opportunity has arisen in the Homeless Health team for an experienced administrator/receptionist. The post holder will be expected to have experience working with clients whose first language is not English, supporting them with their complex needs.

The tasks and duties for this role have been outlined in the job description and person specification.

Interview date : 14th December

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Date posted

29 November 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,838 to £27,285 a year pa incl HCAS (Outer)

Contract

Permanent

Working pattern

Full-time

Reference number

199-4802041-FM-MT-Z

Job locations

Rainbow Health Centre

141 Brigstock Road

Thornton Heath

CR7 7YE

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Job description

Job responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Person Specification

Education & Qualifications

Essential

  • GCSE English Language & Maths – Grade C or above
  • Desirable

  • NVQ 3 in Office Administration
  • Knowledge & Skills

    Desirable

  • GP Practice Systems (EMIS)
  • Experience

    Essential

  • Substantial experience of administration in an office based environment
  • Desirable

  • NHS experience
  • Previous receptionist experience.
  • Ability to work with Interpreters and use telephone interpreting
  • Person Specification

    Education & Qualifications

    Essential

  • GCSE English Language & Maths – Grade C or above
  • Desirable

  • NVQ 3 in Office Administration
  • Knowledge & Skills

    Desirable

  • GP Practice Systems (EMIS)
  • Experience

    Essential

  • Substantial experience of administration in an office based environment
  • Desirable

  • NHS experience
  • Previous receptionist experience.
  • Ability to work with Interpreters and use telephone interpreting
  • Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.