Junior Customer Success Manager

Join the “most loved workplace” certified company and help us make a difference!

Why we need you?

Within the world of Customer Success, your primary focus is to ensure we are helping our customers achieve their goals through our software. In return, we create customer advocates that help grow our business. Customer Success requires you to focus efforts not only in customer relationships but also your knowledge of our products. To create an entry point in this role, we have introduced an associate level position that ensures you get exposure to all the core areas of the team and business. Your day-to-day will be highly varied as you start to get involved in how we grow product adoption, customer engagement and share best practices.

This role is great for someone starting their career or wishing for a career change. The fundamental attribute we look for and that will help you accelerate within Allocate is to be passionate about helping customers.

Day-to-Day Challenges

  • Successfully complete an associate onboarding programme.
  • Helping the Customer Success Management team with customer queries and meeting.
  • Support the delivery of low touch models e.g. mass emails, webinars (support)
  • Grow your Allocate product knowledge. We will help you specialise your knowledge as you progress.
  • Help with any business impacting support/product issues through to resolution OR triage effectively to the relevant owner. Ultimately play a part in being the voice of the customer.
  • Analyse data that will assist the team such as review product usage and highlight areas we can action.
  • Assist with the administration and distribution of supporting documentation for the Customer Success Accelerator programmes.
  • Entry into supporting some customers 1-2-1.
  • Learn how we work with other teams and understand what each team’s purpose is.
  • Support the inbox and ticketing area and answer/triage accordingly.
  • Support Regional User Groups.
  • Seek out opportunities to take on new activities within the team. We want you to accelerate your learning/onboarding into the team as quickly and as well supported as possible.
  • Support the team/business with any additional activities that may be required.

We’d love to meet someone with:

  • Preference to some experience in any customer facing/service roles. If you have no experience, we would like you to demonstrate your enthusiasm towards customers. This is a highly focused customer role.
  • Ability/desire to create positive relationships with customers.
  • A basic understanding of SaaS.
  • A good understanding of how to deliver a good service. This can relate to business and/or personal life. This is a key skill that we will support you in developing further.
  • Willingness to learn new business software. We have a lot of products, so you will be expected to have a general understanding of all and then we will work on specialising your knowledge in several. Within this, a quick learner is essential.
  • Overall, we work as a team. Within that, there will be items of work whether projects or responsibilities where you work independently. You will need to demonstrate that you can do both successfully.
  • Excellent communication skills and attention to detail. You will need to deliver presentations, talk to colleagues, customers, and get involved in meetings.
  • Problem-solving is important and it’s something you will need to enjoy being successful at this role.
  • Excellent organisational skills, adherence to deadlines, ability to prioritise and manage multiple tasks at once.

Why you’ll love working here

  • Join a friendly culture that encourages both collaboration and personal autonomy
  • Experience an environment where personal growth and career development is encouraged
  • Receive benefits that include private healthcare, health insurance, discounts and more.
  • Experience hybrid work and flexible working to support your work-life balance

Is this you?

Our Story

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,400 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and Governance, Risk, and Compliance movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team.  Come and make an impact in a growing organization committed to patient care!

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