Our client provides short/medium term supported accommodation for vulnerable adults, including single homeless people. They currently have 73 residents who receive low-to-medium level support through a floating support model at our their 14 x properties around Great Barr, Erdington and Sutton Coldfield.  

Their service provides specialist support to residents in a range of areas including: borderline mental health issues, histories of offending and anti-social behaviour, substance misuse issues, survivors of domestic violence and rough sleepers.

Our client works with some complex and challenging people in the UK and every working day presents interesting and unusual incidents, situations and activities. Many of the residents will have been through the cycle of homelessness several times before, so a successful candidate will require a can-do attitude and a healthy capacity for patience.

Support Worker Overview:

You will be fully responsible for residents at 4/5 x locations in the Erdington area.

You will provide each of them with support of between 1-3 hours per week, to help them develop the life skills they require and to meet their assessed needs. You will work with residents to promote social inclusion and promote independent living, encouraging them to maximise their skills and choices.

Plan and deliver individualised support in accordance with a support plan drawn up during discussion between the tenant and yourself.

Helping residents to understand housing benefits available to them.

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.

Assist tenants in adhering to the responsibilities of their tenancy and to any specific rules of the scheme.

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.

Collection and management of tenant weekly service charge.

Ensure that properties and tenant rooms comply health & safety checks and report any maintenance issues.


  • Living in or around the Erdington area
  • Ideally experienced in working with vulnerable people
  • Be able to work flexible hours as required
  • Good written and verbal English communication skills
  • Patience, empathy and a genuine desire to help people
  • Being able to stay calm and mentally resilient in challenging situations
  • Organisation and self-management skills

Our client will provide you with:

  • Initial induction training and ongoing on the job training.
  • 25 days of holiday pay, plus bank holidays.
  • Mileage allowance.