Job Description

Intervention Worker- Birmingham

REF/ 14486

37.5 hours per week


Monday- Friday 9-5pm – Occasional weekends

£22,500.00 per annum

Trident Group has over 50 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 850 staff, works with many volunteers and provides training places and apprenticeships as part of the employment package. The Group has an annual turnover of more than £34m and owns assets close to £186m.

The Group consists of;

  • Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
  • Trident Reach, which is a registered care and support charity providing services to those who are homeless or at risk of homelessness, and those who have been victims of domestic abuse across all age groups across the Midlands.

About the role

We are looking for an Intervention Worker to join us on the PURE Project, supporting Birmingham City residents to access training, education or employment. Our customers are often vulnerably housed and have complex needs. The interventions we provide, aim to remove barriers to employment and assist our participants to improve their confidence, skills and ultimately reach financial freedom and independent living.

The project is funded by the European Social Fund and you will need to achieve registration and outcome KPI s set out in the project. You will manage relationships with internal and community venues and develop engagement strategies to help identify marginalised groups that can be supported through the PURE project.

You will work across the city, in a variety of settings and have the flexibility and autonomy to plan your own diary. We do have a PURE team office, which is centrally located, but it is a remote, community based role.

Our participants enjoy engaging with our staff, so we need you to be engaging, empathetic, imaginative and reliable to support them with their needs.

As your employer, we will look after you by paying you in line with the Actual Living Wage, and giving you your Birthday off work every year, which is in addition to your 34 days holiday. We offer you a supportive employee assistance programme, with access to a GP whenever you need one, and a 24/7 support helpline because we know things get tough at times, and we all need some help.

Key Responsibilities

  • To achieve KPI s and outcomes set out in the project in a timely manner and complete all ESF project registration and outcome paperwork to the highest standard, whilst adhering to quality and compliance guidance.
  • To effectively manage large caseloads of vulnerable citizens and deliver outcome focussed activity allowing vulnerable citizens to progress in positive outcomes.
  • To work effectively in partnership with internal and external stakeholders and services to deliver a joined-up support package to support people into employment education or training
  • To deliver intensive outcome focussed pre-employment and appropriate post-employment holistic pastoral support and mentoring support to disadvantaged inactive and unemployed people.
  • To support a person s progression using a mix of holistic support, challenge and mentoring techniques, keeping a focus on achieving sustainable employment and/or training/education at all times.
  • To work closely with employer engagement/education and training structures and Employer Engagement Co-ordinators elsewhere in the network of providers and in general, in order to manage the transition into employment.
  • Establish and maintain a positive and ongoing intensive relationship with a caseload of people
  • Deliver an intensive employment focussed offer, addressing barriers to work and supporting them into sustainable employment or training.
  • Provide flexible and client focussed interventions that challenge and mentor.
  • Develop and maintain effective working relationships with partners in order to provide effective interventions.
  • Record client progress and gather monitoring information

About you

We are looking for individuals with relevant experience in providing specialist support that may and will cover a range of activities:

  • Possess a robust knowledge and experience of employability and employer focussed job support
  • Able to demonstrate and role model essential employability behaviours and experience in motivating others.
  • Possess a robust knowledge of employment related and wider social and economic issues and barriers that people face in accessing employment and experience in addressing these effectively
  • A sound knowledge of partner agencies that support people in the local area
  • Possess and maintain an understanding of DWP processes and requirements that some people are likely to be subject to
  • Experience in engaging with people on a one-to-one basis. Demonstrable ability to appropriately apply mentoring and coaching techniques within a solution led approach to the worker/participant relationship. Experience is valued as much accredited qualifications within these roles. However, as a guide we would expect as a minimum that Intervention Workers will demonstrate the capacity to operate at a level commensurate with specific Coach /Mentor NVQ level 3 accreditation and /or Information, Advice and Guidance NVQ level 4 accreditation


All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).