Support Worker/ Healthcare Assistant Job Vacancy in South Tyneside, England, UK

Job description

Job responsibilities

Phlebotomy

New patient health checks,annual health checks and NHS health checks including documenting medical,psychological and social problems and escalating concerns from new patienthealth checks to registered nursing/medical colleagues as appropriate

Act as a chaperone whenrequired

Measuring & recordingheight, weight and BMI, temperature, blood glucose and blood pressure

Understanding normalparameters and when to refer to GPs/Nursing team for further management

HBPM/ABPM fitting

Processing and management oflaboratory samples requested by GPs/nurses

Surgery equipmentre-stocking and stock rotation

Daily stock checking andre-stocking of consulting rooms

Preparing and maintainingenvironments and equipment before, during and after patient care interventions

Assisting in the assessmentand surveillance of patients health and well-being

Undertaking specificclinical activities for named patients that have been delegated and taughtspecifically in relation to that individual

Helping to raise awarenessof health and well-being and how it can be promoted

Confidentiality:

In the course of seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In the performance of theduties outlined in this job description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information fromany source is to be regarded as strictly confidential

Information relating topatients, carers, colleagues, other healthcare workers or the business of thepractice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data

Health& Safety:

The post-holder will implement and lead on a fullrange of promotion and management of their own and others health and safetyand infection control as defined in the practice Health & Safety policy,the practice Health & Safety manual, and the practice Infection Controlpolicy and published procedures. This will include (but will not be limitedto):

Using personal securitysystems within the workplace according to practice guidelines

Awareness of nationalstandards of infection control and cleanliness and regulatory / contractual /professional requirements, and good practice guidelines

Responsible for the correctand safe management of the specimens process including collection, labelling,handling, use of correct and clean containers, storage and transportarrangement

Making effective use oftraining to update knowledge and skills

Monitoring practicefacilities and equipment in relation to infection control, ensuring thatprovision of cleansing and decontamination equipment is sufficient to ensure agood clinical working environment. Lack of facilities to be escalated asappropriate

Safe management of sharpsprocedures including training, use, storage and disposal

Using appropriate infectioncontrol procedures, maintaining work areas in a tidy, clean and sterile, andsafe way, free from hazards. Initiation of remedial or corrective action whereneeded or escalation to responsible management

Actively identifying,reporting, and correction of health and safety hazards and infection hazardsimmediately when recognised

Undertaking annual infectioncontrol training as per practice policy

Waste management includingcollection, handling, segregation, container management, ordering storage andcollection

Equalityand diversity:

The post-holder will support the equality, diversityand rights of patients, carers and colleagues, to include:

Acting in a way that recognisesthe importance of peoples rights, interpreting them in a way that isconsistent with practice procedures and policies, and current legislation

Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner whichis welcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights

Personal/Professionaldevelopment:

The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:

Care certificate

Participation in an annualindividual performance review and quarterly one-to-one review with line manager

Taking responsibility forown professional development and learning needs, maintaining own records oflearning and development

Disseminating learning tothe nursing team and wider healthcare team as required

Quality:

The post-holder will strive to maintain qualitywithin the practice, and will:

Alert other team members toissues of quality and risk

Assess own performance andtake accountability for own actions, either directly or under supervision

Contribute to theeffectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance

Work effectively withindividuals in other agencies to meet patient needs

Effectively manage own time,workload and resources

Communication:

The post-holder will strive to:

Communicate effectively withother team members

Communicate effectively withthe wider MDT and partnership organisations

Communicate effectively withpatients and carers

Recognise peoples needs foralternative methods of communication and respond accordingly

Contributionto the Implementation of Services:

The post-holder will:

Apply practice policies,standards and guidance

Discuss with other membersof the team how the policies, standards and guidelines will affect own work

Person Specification

Skills

Essential

• Excellent communication skills
• Good standard of documentation
• IT skills
• Understanding of confidentiality
• Ability to work flexibly and respond to change.
• Able to work under own initiative.

Desirable

• Chaperoning
• Stock management

Experience

Essential

• Experience working with the public/patients
• Understanding of the health and social care system

Desirable

• Experience of working in primary healthcare
• Experience using SystmOne

Qualifications

Essential

• GCSE English and Maths grade C or above (or other level 2 equivalent)
• NVQ Level 3 in Health and Social Care (or willing to work towards)
• Care Certificate (or willing to work towards)

Desirable

• Phlebotomy qualification
• Spirometry qualification
• Ear irrigation qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.