Job summary

Ealing is a vibrant borough with a diverse population and workforce. It is currently a member of the North West London (NWL) ICB within the NWL Integrated Care Service.

An exciting opportunity arose in our Integration & Delivery Team, Complex Care Placement as we are looking for an experienced programme manager to join a pragmatic, dynamic and caring team who are committed to delivering high impact, value-driven and patient-centred approach to care.

The successful candidate will lead a portfolio of work which include:

  • The management and development of our all-age Complex Care Placement for people with Mental Health, Learning Disability and Autism in Ealing.
  • The oversight of the delivery and management of Health and Joint funded panels to ensure the appropriate packages of care are sourced and managed with timely, quality and value-for-money placements and discharges.
  • The management and development of a team of experienced team of clinical (Mental Health background nurses) and non-clinical staff to engage and work with key partners across the health and care landscape, particularly with our Join Commissioning team and relevant teams from the Local Authority.
  • The development and continuous improvement of all interfaces between key partner organisations involved in the provision of quality and timely patient care for people with Mental health, Learning Disability and Autism

Main duties of the job

The role is also expected to be a crucial part of an emerging anddeveloping programmes of work in the Ealing Borough Based Partnership (BBP) withthe responsibility to lead and create effective links, operational andtransformational, with relevant teams and programme in the BBP.

If you are an experienced programme manager in the health and caretransformation space with a proven track-record on delivering successful integratedprogrammes; if you are passionate about building and sustaining effective and patient-centredprocesses and teams; if you are a team leader and a team player with a keenacumen and aptitude to listen, support, develop and coach own team and widerplace-based colleagues, then we would be interested to hear from you.

Contact Details

Informal discussions are welcome by contacting Rashesh Mehta, AssistantDirector of rasheshmehta@nhs.net,07507637721, Integration & Delivery Team, NWL CCG (Ealing Borough), or AydidCabdillahi, Head of Integration & Delivery, aydid.cabdiilahi@nhs.net,07825720985

Key Dates

Closing date* for applications is: 29/01/2023

Provisional interview week – 13/02/2023

* Please be aware,we reserve the right to close the application earlier than the deadline if wereceive a high volume of applications

About us

The NW London Integrated Care System(ICS) covers the eight boroughs of NW London and brings together all health andcare organisations working to deliver against the four core national objectivesof ICSs.

The NW London Integrated Care Board(ICB) is the statutory NHS organisation, and employer, responsible fordeveloping a plan for meeting the health needs of the population, managing theNHS budget and arranging for the provision of health services in NW London. InNW London the ICB is known publicly as NHS NW London and is the employer forthis role.

The vision of NW London is to reduceinequalities and achieve health outcomes on a par with the best of globalcities. To do this we will focus on population health locally and at the levelof the ICS. We will strengthen integrated Borough based provision across healthand social care in order to increase physical and mental health outcomes,promote life expectancy, quality of life and reduce health inequalities acrossthe entire population of North West London.

Date posted

16 January 2023

Pay scheme

Agenda for change

Band

Band 8b

Salary

£61,341 to £70,439 a year includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

D9807-NWL-484

Job locations

Perceval House

14/16 Uxbridge Road

London

W5 2HL

Job description

Job responsibilities

The existing generic job description and person specification provide an overall context; however, this role specification is additional information regarding this specific role.

The complex care team oversees the commissioning of all age mental health, learning disability, and autism services and specialist community childrens services. This forms part of the function for NWL ICB, Ealing Borough with joint commissioning in many cases with Ealing Council.

Given the complex and demanding nature of the work, the team work collaboratively to offer mutual support through a range of structured and informal methods. The post holder is expected to contribute to the workplace as a learning environment, and be actively involved in creating opportunities to enable everyone to learn from each other.

The team works closely with other ICB teams (in particular, Complex Care and safeguarding).

The team seeks to align and integrate commissioning with Ealing Council where appropriate. One of our key strengths is in our joint working arrangements as a Local Area with Ealing Council and evolving joint commissioning arrangements.

Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents.

Functional responsibilities: Reducing Inequalities

To ensure services are developed and provided in a way that provides equal access and care for all our residents

Promote approaches where residents views actively shape service and care provision

Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact

Ensure Equality Impact Assessments are proactively undertaken for all servicedevelopments

Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff

Key Activities and Responsibilities

The table below identifies the key activities and responsibilities:

Strategic Focus

Align and explore integration of commissioning – Build and sustain networks of key stakeholders, and promote integration.This requires anticipation and identification of possible barriers tocommunication, and action to improve communication whereneeded.

Challenge stigma – Supports the team in challenging stigma anddiscrimination, and promoting the involvement service users aspart of business as usual.

Homeless commissioning – Transformation of services, includingworking closely with Ealing Council to improve integratedandpreventative services

Develop services – in partnership to secure improvements tooutcomes for service users in line with implementation of thegovernments 2018 Rough Sleeping Strategy

Work with all ICB and Borough Based Partnership (BBP) – teams to ensure mainstream services are accommodating of needs of homeless population

Operational Focus

Work with Head of Joint Commissioning or Programme managers and Clinical Director to determine the produce business plans to support commissioning intentions.

Develop and deliver in-house projects, savings objectives, and service transformation. Follow procurement and governance steps in commission, changing, or decommissioning services.

Support the local contract monitoring against budgets, drawing on the resources and expertise of the central contract and quality teams as required. Ensure that robust service specifications in respect of all commissioned Homelessness services are in place ensuring that quality and cost are defined and measurable. Take appropriate action when provider performance is unsatisfactory and agree an action plan to bring service Senior Delivery in line with contract.

Work closely with complex care teams and emergency care commissioners to identify trends that suggest a need to revise the scope and manner of locally commissioned services.

Participate in budget management arrangements and be responsible for monitoring and controlling expenditure in agreed areas. Produce accurate timely reports against budget, highlight any financial risks, and recommend mitigating actions.

Ensure evidence for assurance is gathered, reported systematically through appropriate governance routes, and available to support relevant inspections. Prepare and present relevant reports for the relevant ICB BBP Committees. Ensure external data submissions are made in a timely manner.

Other

This post is subject to the terms and conditions of employment of NHS NWL ICB.

This is not an exhaustive list of duties and the post holder is required to undertake any other duties commensurate with the grade and in line with the requirement of this post.

All ICB staff must comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability.

Mandatory Safeguarding training

In addition to completing the NWL ICBs mandatory training modules the post holder will be required complete the following: Safeguarding Children Level 2

Safeguarding Adults – Level 2

Professional Development

You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses

Job description

Job responsibilities

The existing generic job description and person specification provide an overall context; however, this role specification is additional information regarding this specific role.

The complex care team oversees the commissioning of all age mental health, learning disability, and autism services and specialist community childrens services. This forms part of the function for NWL ICB, Ealing Borough with joint commissioning in many cases with Ealing Council.

Given the complex and demanding nature of the work, the team work collaboratively to offer mutual support through a range of structured and informal methods. The post holder is expected to contribute to the workplace as a learning environment, and be actively involved in creating opportunities to enable everyone to learn from each other.

The team works closely with other ICB teams (in particular, Complex Care and safeguarding).

The team seeks to align and integrate commissioning with Ealing Council where appropriate. One of our key strengths is in our joint working arrangements as a Local Area with Ealing Council and evolving joint commissioning arrangements.

Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all NW London residents.

Functional responsibilities: Reducing Inequalities

To ensure services are developed and provided in a way that provides equal access and care for all our residents

Promote approaches where residents views actively shape service and care provision

Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact

Ensure Equality Impact Assessments are proactively undertaken for all servicedevelopments

Promote a culture that embraces equality and strives continuously to reduce inequality in for all NW London residents and staff

Key Activities and Responsibilities

The table below identifies the key activities and responsibilities:

Strategic Focus

Align and explore integration of commissioning – Build and sustain networks of key stakeholders, and promote integration.This requires anticipation and identification of possible barriers tocommunication, and action to improve communication whereneeded.

Challenge stigma – Supports the team in challenging stigma anddiscrimination, and promoting the involvement service users aspart of business as usual.

Homeless commissioning – Transformation of services, includingworking closely with Ealing Council to improve integratedandpreventative services

Develop services – in partnership to secure improvements tooutcomes for service users in line with implementation of thegovernments 2018 Rough Sleeping Strategy

Work with all ICB and Borough Based Partnership (BBP) – teams to ensure mainstream services are accommodating of needs of homeless population

Operational Focus

Work with Head of Joint Commissioning or Programme managers and Clinical Director to determine the produce business plans to support commissioning intentions.

Develop and deliver in-house projects, savings objectives, and service transformation. Follow procurement and governance steps in commission, changing, or decommissioning services.

Support the local contract monitoring against budgets, drawing on the resources and expertise of the central contract and quality teams as required. Ensure that robust service specifications in respect of all commissioned Homelessness services are in place ensuring that quality and cost are defined and measurable. Take appropriate action when provider performance is unsatisfactory and agree an action plan to bring service Senior Delivery in line with contract.

Work closely with complex care teams and emergency care commissioners to identify trends that suggest a need to revise the scope and manner of locally commissioned services.

Participate in budget management arrangements and be responsible for monitoring and controlling expenditure in agreed areas. Produce accurate timely reports against budget, highlight any financial risks, and recommend mitigating actions.

Ensure evidence for assurance is gathered, reported systematically through appropriate governance routes, and available to support relevant inspections. Prepare and present relevant reports for the relevant ICB BBP Committees. Ensure external data submissions are made in a timely manner.

Other

This post is subject to the terms and conditions of employment of NHS NWL ICB.

This is not an exhaustive list of duties and the post holder is required to undertake any other duties commensurate with the grade and in line with the requirement of this post.

All ICB staff must comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability.

Mandatory Safeguarding training

In addition to completing the NWL ICBs mandatory training modules the post holder will be required complete the following: Safeguarding Children Level 2

Safeguarding Adults – Level 2

Professional Development

You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses

Person Specification

Experience

Essential

  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
  • Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
  • Should have an appreciation of the relationship between the NHS England and individual provider and commissioning organisations

Physical Skills

Essential

  • Working knowledge of Microsoft Office with intermediate keyboard skills.

Planning Skills

Essential

  • Evidence of planning and delivering programmes and projects and services on time.

Communication Skills

Essential

  • Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
  • Good presentational skills for conveying complex concepts.
  • Ability to use informed persuasion to influence others.

Analytical

Essential

  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
  • Evidence of post qualifying and continuing professional development

Management Skills

Essential

  • Abilities for financial and staff management
Person Specification

Experience

Essential

  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
  • Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
  • Should have an appreciation of the relationship between the NHS England and individual provider and commissioning organisations

Physical Skills

Essential

  • Working knowledge of Microsoft Office with intermediate keyboard skills.

Planning Skills

Essential

  • Evidence of planning and delivering programmes and projects and services on time.

Communication Skills

Essential

  • Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
  • Good presentational skills for conveying complex concepts.
  • Ability to use informed persuasion to influence others.

Analytical

Essential

  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
  • Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Qualifications

Essential

  • Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
  • Evidence of post qualifying and continuing professional development

Management Skills

Essential

  • Abilities for financial and staff management

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .